Quality: Degree to which a set of inherent characteristics
fulfills requirements
ISO 9000:2005 definition
Quality means doing it right when no one is looking. -- Henry Ford
Quality is not an act, it is a habit. -- Aristotle
Quality is never an accident; it is always the result of intelligent
effort.
-- John Ruskin
If you think it's expensive to hire a professional, try hiring an
amateur first.
- Red Adair
Quality is never an accident; it is always the result of high
intention, sincere effort, intelligent direction and skillful execution;
it represents the wise choice of many alternatives.
-- William A Foster
Quality in a product or service is not what the supplier puts in.
It is what the customer gets out and is willing to pay for. A
product is not quality because it is hard to make and costs a lot of
money, as manufacturers typically believe. This is incompetence.
Customers pay only for what is of use to them and gives them value.
Nothing else constitutes quality. -- Peter Drucker
Quality is the result of a carefully constructed cultural environment.
It has to be the fabric of the organization, not part of the fabric.
Phillip Crosby
Quality has to be caused, not controlled. --
Phillip Crosby
Profit in business comes from repeat
customers, customers that boast about your project or service, and
that bring friends with them. -- W.E. Deming
Quality starts in the boardroom. -- W.E Deming
It takes less time to do a thing right than to explain why you
did it wrong.
--
Henry Wadsworth Longfellow
You can not inspect quality into the product; it is already
there. W.E. Deming
If you want to build a ship, don't drum up
people together to collect wood and don't assign them tasks and
work, but rather teach them to long for the endless immensity of the
sea . -- Antoine de Saint-Exupery
Quality is in the eye of the beholder - Anonymous
