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Company Policies

Client Work

All services are provided in a professional and competent manner.  We are committed to meeting all legal and regulatory requirements, including protection of copyright, industrial or intellectual property and privacy. We comply with all relevant State and Australian Federal laws and statutory requirements.

Information Security and Confidentiality

In the course of working with you as client, we may gain access to confidential information about you. We take all reasonable steps to protect confidential information, and will not divulge any information relating to you or your customers or suppliers, except for information that is within the public domain, required by law, or by your written consent.

Confidentiality is fundamental to what we do; all our personnel have signed specific confidentiality agreements and are very aware of their obligations.  We will sign further agreements with you, if required.

Independence and Impartiality

We are an independent and impartial consultancy. Any advice we give is solely based upon our professional knowledge, skill and experience, and for your situation and needs.   This is a deliberate and carefully chosen policy and we guard such status carefully. 

We do not represent any products or suppliers.  We do not recommend products or other services to you (including those of external certifiers).  We will give you the benefit of our knowledge and experience of them on request, and pass on information about products or services you may seek our opinion about.  But apart from the fees we charge directly, we do not receive any financial benefit (no kickbacks, no commissions, no hidden benefits) from providing you with information or for providing services to you. 

We will not work in any situation where there is or may be a conflict of interest.  If such a situation should arise, we will immediately disclose details to all parties. 

Privacy & Email

We are committed to privacy in accordance with the Australian law and Guidelines issued by the Australian Privacy Commissioner.    

This site does not provide facilities for the secure transmission of information across the Internet. While the risk of anyone intercepting and misusing information transmitted by email is usually low, you should know that a determined individual with the right skills may be able to do this.

Information logged
When you visit this site, the server logs information which is provided by your browser. This information is used to create summary statistics, to assess what information is used, so that we can improve our site.

The information logged is:
- your browser type; date and time of your visit
- your top level domain name, eg: .gov, .com, .au, .uk
- the address of the referring site
- your server's IP address (usually one of your service provider's machines)
- the pages accessed; any documents downloaded.
No attempt is made to identify users or their browsing activities, unless disclosure is required by law or due to a mandatory requirement of a Court, Governmental Agency or Regulatory Authority. We use the information only for statistical analysis or systems administration purposes.

Email addresses, forms & cookies
If you send an email or from from a web page, we will record your email address. This will only be:

• used for the purpose for which it is provided
• seen by authorised personnel; it will never be provided to a third party or disclosed without your consent.
• added to a mailing list if you give your consent (eg, via a form).

Cookies are not used to collect personal information or track your activities.

We operate in a normal commercial environment.  Thus we do not respond to anonymous free email addresses such as Yahoo, Gmail or similar.

Please do not send us unsolicited spam/commercial email - it is automatically blocked.

Links to other sites
This site contains links to other sites. We are not responsible for their privacy practices, and don't know whether they use cookies or other tracking devices. You should check their privacy policies.

Storage & Destruction of Information
Any documents, data or files you provide to us will be safely stored and protected from loss, misuse or unauthorised access.  We use suitable methods of protection, including IT access controls, firewall, anti-virus & spyware protection & scheduled scans.  At the end of assignments, we securely shred any documents remaining on our premises, unless you request they be returned to you. 

Environmental Policy

We are committed to supporting and respecting the environment.  We aim for carbon-neutral operations.  We use & support environmentally friendly practices such as recycling and use of recycled materials (eg, shredded material goes to compost & feeds the local worms). We aim to reduce paper usage and minimise waste wherever possible. Environmental issues are high in our priorities when purchasing.

In line with our commitment, we prefer electronic media for storage, and accounts receivable and payable: we send invoices electronically.  Paper copies are sent only if specifically requested. 

We monitor the carbon emissions produced by operations regularly, and seek to reduce them.  Carbon neutrality is achieved via methods including 'offsets' of carbon credits, low-impact methods of travel & careful attention to goods/services purchased.

Safety Policy

We are committed to a safe working environment for our personnel. At work, we expect our people to know our policies and guidelines, to be responsible for their own safety, and to minimise risk of injury or illness to themselves or colleagues.  We meet all required legislative and statutory requirements.

Credit Policy

Credit is offered to customers at the sole discretion of the MD.  Creditworthiness is verified by requiring initial pre-payment of at least 50% fee for the first project, monitoring credit history and/or by checking references.

Late payment

We pay bills promptly; we rely on customers to pay our bills promptly.  If payment is late without prior arrangement:

• A cost of finance charge will be imposed for each month or part thereof the account remains overdue
• Work will be suspended

The cost of finance charge is the current interest rate + an additional penalty of up to 2% p.a.

Collection of overdue bills:

Our main source of income is payment for work already performed.  We intensely dislike spending valuable time to chase payment for work already done.  It makes for very poor business relationships.  Our policy on the very rare occasion this occurs is:

• At 3 days past due, a friendly reminder is sent
• At 7 days past due, a formal letter is sent
• At 15 days past due, a collection notice is sent.

Any bill outstanding for more than 21days is placed in the hands of a debt collector with instructions to pursue the debt in full.

Cancellations:  Jobs cancelled early are billed proportionately to work completed.
 

*Intelligent Quality Management is a registered business name of Mapwright Pty Ltd, ABN 19 083 698 873.

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