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Company PoliciesClient WorkOur services are provided in a professional and competent manner. We are committed to meeting all legal and regulatory requirements, including protection of copyright, industrial or intellectual property and privacy. Information Security and ConfidentialityWe will keep information secure and confidential. In the course of working with you, we may gain access to confidential or sensitive information. It may include information about your strategic or business plans, your operations, finances, methods of work, documents or intellectual property, your personnel, services or products, your customers, suppliers, stakeholders or other related parties, or various other subjects. We take all reasonable and practicable steps to protect your information. It will not be divulged under any circumstances, except where information is within the public domain, or disclosure is required by law or permitted by your written consent. Confidentiality is fundamental to what we do and we remain very mindful of its requirements. Personnel have signed specific confidentiality agreements and are aware of their obligations; we will also sign further specific agreements with you if required. Independence and ImpartialityWe are an independent and impartial consultancy. All advice given is based solely upon our professional knowledge, skill and experience, the information you give us and our professional judgement. We do not represent any products or suppliers. We do not recommend any products suppliers of services to you including external certifiers. Upon request, we will gladly help with our knowledge and experience of suppliers of services or products, for example, third-party certifiers. We do not receive any financial benefit from doing so; other than the fees we directly invoice you for, we receive no undisclosed financial or other benefit. No kickbacks, no commissions, no hidden benefits. This is a deliberate policy; we guard our impartiality carefully. We will not knowingly work in a situation where a conflict of interest exists or may arise. If such a situation does occur, we will immediately disclose details to all parties and negotiate a suitable and fair outcome.
Storage & Destruction of Information At the end of assignments, we archive project files and keep them for up to 5 years. After this, hardcopy documents are securely shredded, electronic files transferred to archival storage. If other arrangements apply to a specific project (eg, all materials returned to you), this will be agreed in writing. Privacy & EmailWe are committed to meeting the
requirements of the Australian
Privacy
Act 1988 and the National Privacy Principles issued by the Australian Privacy
Commissioner. Information logged Information
logged is:
Email addresses, forms & cookies
We do not use cookies to collect personal information or track your activities. We operate in a normal commercial environment. Thus we don't respond to any emails using anonymous or free email addresses such as Yahoo, Gmail or similar. Please don't waste your time sending unsolicited spam or commercial email - this is automatically screened & trashed.
Links to other sites Environmental PolicyWe are committed to supporting and respecting the environment. We aim for carbon-neutral operations. We use & support environmentally friendly practices such as recycling and use of recycled materials (eg, all shredded material is composted on site and ultimately feeds the worms). We aim to reduce paper usage and minimise waste wherever possible. Environmental issues are carefully considered when purchasing. In line with this commitment, electronic media is preferred for storage, and accounts receivable and payable. Invoices are sent electronically and EFT payments preferred; paper invoices are sent only if specifically requested. We monitor the carbon emissions produced by our operations at intervals and seek to reduce them. Carbon neutrality is achieved via methods including offsets of carbon credits, low-impact methods of travel & careful attention to goods/services purchased. Safety PolicyWe are committed to a safe working environment for our personnel. At work, we expect our people to be responsible for their own safety, know our policies and guidelines, and minimise risk of injury or illness to themselves or colleagues. We meet all required legislative and statutory requirements. Credit PolicyCredit is offered to customers at the sole discretion of the Director. Creditworthiness is verified by requiring initial pre-payment of at least 50% of our fee for the first project, and subsequently by monitoring credit history and/or by checking references.
Late payment
The late payment fee is based on the cost to us of financing and recovering your debt.
Collection of overdue bills: Our main source of income is payment for work already performed. The Director intensely dislikes spending time on chasing payment for work already done, and such a situation has a negative impact on the business relationship. On the rare occasions it becomes necessary:
Any bill outstanding for more than 21 days is placed in the hands of a debt collector with instructions to pursue the debt in full. Cancellations: If a job
is cancelled, any work done to that
time on a daily/hourly basis is billed for and payable. For a fixed-price
job, work will be billed proportionate to
the work performed.
*Intelligent Quality Management is a registered business name of Mapwright Pty Ltd, ABN 19 083 698 873.
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