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practical, simple and flexible ISO 9001 |
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Company PoliciesClient WorkAll services are provided in a professional and competent manner. We are committed to meeting all legal and regulatory requirements, including protection of copyright, industrial or intellectual property and privacy. If audit services are provided, they are aligned with those set out in the Guidelines for Quality and/or Environmental Management Systems Auditing, AS/NZS ISO 19011, unless otherwise agreed. Information Security and ConfidentialityWe will keep your information secure and protected. In the course of working with you, we may gain access to confidential or sensitive information. This might include information about your strategic or business plans, operations, finances, methods of work, documents or intellectual property, personnel, services or products, customers, suppliers, stakeholders or other related parties, or other subjects. We take all reasonable and practicable steps to protect your information. It will not be divulged under any circumstances, except where information is within the public domain, disclosure is required by law or is permitted by your written consent. Confidentiality is fundamental to what we do and we remain very mindful of its requirements. Company personnel have signed specific confidentiality agreements and take their obligations seriously. We will sign further specific agreements with you if required.
How wW Store & Protect Your Information At the end of an assignment, project information is archived, and kept for up to 3 years. After this, any hardcopy is shredded on site, then fed to our environmentally friendly worm farm which completes the destruction process by producing compost. Electronic files are deleted. If other arrangements apply to a specific project (eg, you wish materials returned to you), this is normally agreed in writing beforehand. Independence and ImpartialityWe are an independent and impartial consultancy. All the advice we provide is based upon our professional knowledge, skill and experience, the information you give us and professional judgement. We do not represent any products or suppliers. We do not recommend any products suppliers of services to you including external certifiers. Upon request, we will happily help with our knowledge and experience of suppliers of services or products, for example, third-party certifiers. But we do not receive any financial benefit from doing so; apart from fees you are directly invoiced for, we receive no undisclosed financial or other benefit. No kickbacks, no commissions, no hidden benefits. This is a deliberate policy; we guard our impartiality carefully. We will not knowingly work in a situation where a conflict of interest exists or may arise. If such a situation does occur, we will immediately disclose details to all parties and negotiate a suitable and fair outcome. Privacy & EmailWe are committed to meeting the
requirements of the Australian
Privacy
Act 1988 and the National Privacy Principles issued by the Australian Privacy
Commissioner. Information logged Information
logged is:
Email addresses, forms & cookies
We do not use cookies to collect personal information nor track your activities.
Links to other sites Environmental PolicyWe are committed to caring for and respecting the environment. We aim for carbon-neutral operations. We use & support environmentally friendly practices such as recycling and use of recycled materials (eg, all shredded material is composted on site and ultimately feeds the worms). We aim to reduce paper usage and minimise waste wherever possible. Environmental issues are considered when purchasing. In line with our commitment, electronic media is preferred for storage, and accounts receivable and payable. Invoices are sent electronically and EFT payments preferred; paper invoices are sent only if specifically requested. We monitor the carbon emissions produced by our operations at intervals and seek to reduce them. Carbon neutrality is achieved via methods including offsets of carbon credits, low-impact methods of travel & careful attention to goods/services purchased. Safety PolicyWe are committed to a safe working environment for our personnel. At work, we expect our people to be responsible for their own safety, know our policies and guidelines, and minimise risk of injury or illness to themselves or colleagues. We meet all required legislative and statutory requirements. Credit PolicyCredit is offered to customers at the sole discretion of the Director. Creditworthiness is usually verified by initial pre-payment of 50% of the fee for the first project, and subsequently by monitoring credit history.
Late payment If payment is late without prior agreement:
The late payment fee is based on the cost to us of finance and recovering your debt. Collection of overdue bills: Our primary source of income is payment for work already performed. The Director intensely dislikes spending time on chasing up payment of overdue fees. Such a situation also makes for poor business relationships. If a bill is overdue:
If despite this the bill remains outstanding for 21 days or more, it is put in the hands of a debt collector with instructions to pursue the debt in full. Cancellations: If a job is cancelled early, work done on a daily/hourly charge to that time is billed for and payable. For a fixed-price job, work will be billed proportionately to the work performed. *Intelligent Quality Management is a registered business name of Mapwright Pty Ltd, ABN 19 083 698 873.
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