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Company Policies

Client Work

Our services are provided in a professional and competent manner.  We are committed to meeting all legal and regulatory requirements, including protection of copyright, industrial or intellectual property and privacy. 

Information Security and Confidentiality

We will keep information secure and confidential. 

In the course of working with you, we may gain access to confidential or sensitive information. It may include information about your strategic or business plans, your operations, finances, methods of work, documents or intellectual property, your personnel, services or products, your customers, suppliers, stakeholders or other related parties, or various other subjects.

We take all reasonable and practicable steps to protect your information.  It will not be divulged under any circumstances, except where information is within the public domain, or disclosure is required by law or permitted by your written consent.

Confidentiality is fundamental to what we do and we remain very mindful of its requirements.  Personnel have signed specific confidentiality agreements and are  aware of their obligations; we will also sign further specific agreements with you if required.

Independence and Impartiality

We are an independent and impartial consultancy.  All advice given is based solely upon our professional knowledge, skill and experience, the information you give us and our professional judgement.

We do not represent any products or suppliers.  We do not recommend any products suppliers of services to you including external certifiers. 

Upon request, we will gladly help with our knowledge and experience of suppliers of services or products, for example, third-party certifiers.  We do not receive any financial benefit from doing so; other than the fees we directly invoice you for, we receive no undisclosed financial or other benefit.  No kickbacks, no commissions, no hidden benefits.  This is a deliberate policy; we guard our impartiality carefully.  

We will not knowingly work in a situation where a conflict of interest exists or may arise.  If such a situation does occur, we will immediately disclose details to all parties and negotiate a suitable and fair outcome. 

Storage & Destruction of Information
We will safely store any documents, data or files you provide to us, and protect them from loss, misuse or unauthorised access.  Methods of protection and storage include controlling acces to IT assets including password logon, firewall, anti-virus & spyware protection with regular updates and scheduled scans. 

At the end of assignments, we archive project files and keep them for up to 5 years.  After this, hardcopy documents are securely shredded, electronic files transferred to archival storage.  If other arrangements apply to a specific project (eg, all materials returned to you), this will be agreed in writing. 

Privacy & Email

We are committed to meeting the requirements of the Australian Privacy Act 1988 and the National Privacy Principles issued by the Australian Privacy Commissioner.    

Our site does not provide facilities for the secure transmission of information across the Internet. While the risk of anyone intercepting and misusing information transmitted by email is usually low, you should know that a determined individual with the right skills may be able to do this.

Information logged
When you visit our site, the server logs information which is provided by your browser. This information is used to create summary statistics, to assess what information is used, so that we can improve our site and its information.

Information logged is:
- your browser type; date and time of your visit
- your top level domain name, eg: .gov, .com, .au, .uk
- the address of the referring site
- your server's IP address (usually one of your service provider's machines)
- the pages accessed; any documents downloaded.
No attempt is made to identify users or their browsing activities, unless disclosure is required by law or due to a mandatory requirement (legal, governmental agency or regulatory authority). Information is used only for statistical analysis or systems administration purposes.

Email addresses, forms & cookies
If you send an email or form from a web page, we will receive your email address. This  will be :

  • only seen by authorised personnel; we will never give it to anyone else without your consent
  • used only for the purpose it was given
  • added to a mailing list only with your consent.

We do not use cookies to collect personal information or track your activities. 

We operate in a normal commercial environment.  Thus we don't respond to any emails using anonymous or free email addresses such as Yahoo, Gmail or similar. Please don't waste your time sending unsolicited spam or commercial email - this is automatically screened & trashed.

Links to other sites
This site contains links to other sites. We are not responsible for their privacy practices, and don't know whether they use cookies or other tracking devices. You should check their privacy policies.

Environmental Policy

We are committed to supporting and respecting the environment.  We aim for carbon-neutral operations.  We use & support environmentally friendly practices such as recycling and use of recycled materials (eg, all shredded material is composted on site and ultimately feeds the worms). We aim to reduce paper usage and minimise waste wherever possible. Environmental issues are carefully considered when purchasing.

In line with this commitment, electronic media is preferred for storage, and accounts receivable and payable.  Invoices are sent electronically and EFT payments preferred; paper invoices are sent only if specifically requested. 

We monitor the carbon emissions produced by our operations at intervals and seek to reduce them.  Carbon neutrality is achieved via methods including offsets of carbon credits, low-impact methods of travel & careful attention to goods/services purchased.

Safety Policy

We are committed to a safe working environment for our personnel. At work, we expect our people to be responsible for their own safety, know our policies and guidelines, and minimise risk of injury or illness to themselves or colleagues.  We meet all required legislative and statutory requirements.

Credit Policy

Credit is offered to customers at the sole discretion of the Director.  Creditworthiness is verified by requiring initial pre-payment of at least 50% of our fee for the first project, and subsequently by monitoring credit history and/or by checking references.

Late payment
We pay our bills promptly and rely on our clients to pay our bills promptly.  If payment is late without prior arrangement or agreement:

  • A late payment fee will be imposed for each month or part of it that the account remains overdue
  • Work will be suspended, regardless of the impact of suspension
  • We may decline to provide any further services.

The late payment fee is based on the cost to us of financing and recovering your debt. 

 

Collection of overdue bills:

Our main source of income is payment for work already performed.  The Director intensely dislikes spending time on chasing payment for work already done, and such a situation has a negative impact on the business relationship.  On the rare occasions it becomes necessary: 

  • At 5 days past due, a friendly reminder is sent
  • At 7 days past due, a formal letter is sent
  • At 15 days past due, a collection notice is sent.

Any bill outstanding for more than 21 days is placed in the hands of a debt collector with instructions to pursue the debt in full.

CancellationsIf a job is cancelled, any work done to that time on a daily/hourly basis is billed for and payable.  For a fixed-price job, work will be billed proportionate to the work performed.

*Intelligent Quality Management is a registered business name of Mapwright Pty Ltd, ABN 19 083 698 873.



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