
	ISO 9001 practical and simple	Contact us

Resources & Info
Join newsletter

Why businesses implement 9001

Quality Coach is an ezine of hints, ideas and perspectives on quality, to help you create a simple, practical and flexible quality system.

Interested in why businesses implement ISO 9001, or their experiences? Or whether the 2000 version is really better than the 1994 one?

A 2007 study conducted by Monash University in collaboration with JAS-ANZ, provides some welcome data in a field often lacking in real research, let alone data for Australia.

Findings are from 326 organisations, evenly spread between manufacturing and service/non-manufacturing; the majority (87%) were small to medium- sized organisations.

Major findings included:

1. The top 3 reasons for getting certification were externally oriented: enhancing the company image, responding to customer demand, and getting 'preferred supplier' status. Top internal reasons were to establish better control over business operations, and to provide a foundation for continuous improvement.

2. The major benefits reported were: customers relations, management of business processes, management of business knowledge and information, and in organisation strategy & culture, such as improving managerial policies & procedures. It had the least impact on supplier management.

3. The 2000 version of the Standard was significantly easier to implement than the previous (1994) version.

4. Overall, results validate the 2000 revision of ISO 9001, indicating that it has been greatly improved in terms of its ease of implementation & simplicity, while maintaining high levels of impact in business areas.

Other findings:

The mean time to implement the Standard has reduced.
For ISO 9001:2000, the mean was 8 months (as compared with a mean of 10 months for the earlier 1994 version).
Of the difficulties associated with implementing ISO 9001, balancing other priorities with the demands of implementation was the greatest one. The 2000 version was associated with substantially fewer difficulties across all elements.

It's a fairly readable report, and under 20 pages long.

Report: 'The Implementation of ISO 9000 in Australian Organisations', Australian Supply Chain Management Research Unit, Monash University, supported by JAS-ANZ. Dr D Prajogo & Professor Sohal

Download *.pdf copy from JAS-ANZ at http://www.jas-anz.com.au

ISO 9001 practical and simple

Why businesses implement 9001