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ISO 9001 practical and simple |
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Resources & Info
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Website Records
A recent article in an Australian newspaper warned companies of the need to store website records. Former federal Attorney General Pat Barrett said 'if websites are used for business and for interacting with the public, the content and transactions constitute company records. Therefore, these must be captured, preserved, and incorporated into official paper-based or electronic records systems.' Whether you're in Australia or not, it's a timely reminder. If other countries don't have similar requirements now, they're bound to shortly. Why? Because like so much of quality management, it makes good business sense. And it's not just important if you use your website to sell directly. For example, do you describe any of your products/services etc. on your website? Make representations about their quality, performance, etc? If you're in services, do you specify any conditions under which you work? If you answer yes to any of these, that is part of your 'interacting with the public'. The relevant clauses in ISO 9001 would include: 4.2.3 (Control of documents) and 4.2.4 (Control of records) as well as 5.1 a) and any relevant parts of 7.2 (Customer-related processes) Checking the content and status of your website records would be a good thing to add to your next management meeting. If you are already certified, it should be covered under your records management procedure - in that case, a good thing to do would be to verify it's happening, by, for example, internal audit. If your website is extensive, you may wish to consider a Content Management System (let me know if you need some recommendations). Ref: The Australian IT Today, p31, 12 April 2005 ~~~~~~~~~~~~~~~~~~~ Need to get ISO 9001 but don't know how? Tired of battling with it? The DIY ISO 9001 Pack' shows you how to get it fast, without struggle and without spending a fortune. Ezine editors / Site owners: Feel free to reprint this article in its entirety in your ezine or on your site so long as you leave all links in place, do not modify the content and include my resource box as listed above. If you do use it, please send us a note so we can take a look. Thanks. © Mapwright Pty Ltd
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