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Newsletter Archive - Quality Coach
Some of the articles from Quality Coach, my -newsletter of hints, ideas and
perspectives to help you create simple, practical and flexible quality
systems.
How to motivate people - and how not to
Really interesting research in a really interesting video.
No, it's
not just 'all about the money'
Values and behaviours
A fine example of how to communicate what values look like as everyday behaviour.
Monitoring customer perception intelligently
Two great examples of how to monitor what your customers are saying and thinking - and respond
Make it Short and Clear
A couple of examples that illustrate how to get across information succinctly.
Managing Risk and Compliance
How does what you are doing compare to the 'big guys'? Findings from a research report.
The 5-Whys method
One of the two essential tools of quality. Toyota uses
this method to find the
real root cause of a problem, not just symptoms.
Growth - opportunity or problem?
These 5 questions will tell you whether growth will be an opportunity or a threat to your business.
Root cause analysis
How to stop the same old problems coming up again and again.
Why do businesses do ISO 9001?
Why Australian businesses implemented ISO 9001 - and the results.
Is 9001 worth it for a '1-man band'?
Is it worth getting certified if there's only 1 or 2 people in the
business?
Make Your Meetings Worthwhile
How many meetings have you attended that achieved the purpose?
9 tips to make
sure meetings 'get somewhere'.
5 Questions for Business Owners
Winter solstice, June 21 - another good time to take stock of things.
Here are 5 key questions to help you do that.
There's Gold in Complaints
We hope never to get customer complaints. They’re failures: we’ve failed to satisfy a customer. But they
can also yield gold, IF you look for it.
How to Kill Your Business
"Mutually rewarding relationships with suppliers" is one of the underlying
principles of ISO 9001 - does this approach qualify?
Website Records are Company Records Too
Got a company website? Are you including it in your company records and
managing those electronic records?
What Is ISO9001?
The phrase 'ISO 9001' is often used, but not always clear. What it
really means.
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