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ISO 9001 that's practical, simple and flexible |
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FAQ: How do we get certification to the ISO 9001 quality standard?You must go through a formal application and audit process with an accredited certifier or auditing body (often called 'registrar' in the USA and UK). But the real process to get ISO 9001 begins much earlier. Process outline: how to get ISO 9001:2008 certification
The certificate will arrive a bit later, after the audit. The exact format varies according to your certifier (type of logo, etc). Your certifier enters you onto the official world-ride register of certified organisations - see Links for more info. You are now said to be 'registered (or certified) to ISO 9001' or to 'have ISO 9001 certification'. Note that people often refer to this as 'ISO 9001 accredited', though this term isn't actually correct. While that's a summary of the process, there is of course a little bit more to it. There are traps for the inexperienced and yes, some 'inside knowledge' is needed. Without it, you'll find it hard going and of course you'll make mistakes. The Most Common Mistakes Made with ISO 9001Some very common mistakes often happen when companies try for ISO 9001. Usually they:
Then there's the biggest one of all.
Perhaps you've already looked into getting ISO 9001. If you've read it, you'll probably agree it doesn't make great reading. But it does talk about a 'quality manual', so presumably you have to write lots of documents. Don't you? What about that 'quality manual'?Many people still believe an ISO 9001 system must have reams of documents. Or that a 'proper' quality manual must have a policy and procedures for every single clause in the Standard. Which would mean an absolute minimum of at least 22 written policies and as many procedures, if not more, whatever your size or what you do! Fact: you don't need to do that. Unless you really like huge manuals with lots of pages? And really want procedures with titles like "Design Control" or "Management Review" or "Customer-Supplied Product"? Full of multi-level numbering, like '5.5.6.14 this' and 'refer to 12.7.3.2.9' and see 'Form #QAP-4AU-002'. (If you think I'm making this stuff up, see here for an example.) Another assumption: "everyone" is a big company, yet there are many smaller ones with limited resources, a business to run and customers to satisfy. So if you aren't a big company, how do you find out what you have to do and how? There's the hard way: do a lot of work first, then find what you did wrong and redo it. That costs you time, money and effort. Then there's the easier way: a friendly expert shows you how to do it and explains with a user-friendly DIY ISO 9001 kit. Wouldn't you agree that's more effective? |
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