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About Us

We design and implement intelligent ISO 9001 quality systems: simple, practical and flexible.

7 compelling reasons to use us as your ISO 9001 quality consultant

1. Our clients get ISO 9001 certification the first time.  Our success rate is 100%. 
   No failures = minimum time and cost. 
    
2. You will see real, practical benefits: measurable improvements in your services or products, and customer satisfaction.
    
3. You get certification faster, so you get the benefits sooner.
    
4. Your business will work better because the system is clearer and more disciplined; people use it because it's sensible and supports the business.
    
5. You don't just get the certificate: you also get a quality management system that's easy to use, practical and flexible.
    
6. You get the benefits including maximum efficiency and noticeable results, without the pain or the bureaucracy.
    
7. Our unique guarantee: satisfaction or no charge. 

We are particularly skilled at applying the requirements of ISO 9001 to service-based businesses and project-based environments.  Our experience covers many fields and industries.  We are located in Melbourne, Australia.

We understand services and projects

You can't just implement a system based on the manufacturing model into a service environment.  (Although people still try to, usually with unfortunate results.)

We know how to implement ISO 9001 in service fields, which are fields where you don't 'make widgets', but 'do stuff' - provide customers with services.  We are also highly experienced in project environments, where every assignment is often different.

We know that a good quality system has to fit your business and the way you work, not the other way round.

Why Intelligent Quality Management?

The name reflects our approach.  No doubt you've heard of the 'KISS' principle (Keep It Simple).  Simplicity is important, but it isn't enough.  And sometimes just going for simple can be wrong. Our approach emphasises intelligence.  To us, it means taking all important factors into account, and then making your quality management system be practical and flexible, and as simple as it can be.

Intelligent Quality Management is an RBN of Mapwright Pty Ltd, ABN 19 083 698 873.

Director and Principal Consultant is Jane Bennett, BA, Dip. Ed, Grad Dip Bus. Info Tech, Lead Auditor and certified coach. 

We offer a unique service guarantee

We're confident that our services will meet your needs, so we offer a unique guarantee.  If you're not completely satisfied with our services, we will not bill.  

But we don't and cannot work with everyone. We have a deliberate focus on working with businesses and people where we believe we can help, add real value and achieve the desired results together. 

Why use us?

• We bring our passion for excellence and quality to your business
• Our service is individual and personal
• We offer a practical and client-centered service.

Whether you want to get ISO 9001, set up a new quality system, or simplify your current quality system, you'll get what you want:

• A solution that will suit your company and your needs
• A quality system that's easy to use, practical and sensible
• A system that supports the way you work (not tie you in knots) and is flexible enough to adapt to changing needs
• A system designed for minimum effort to maintain, and
• You'll get it with maximum gain and minimum pain.

Clients and Industries

Include ANZ Bank, AAPB, Allied Pickfords Records Management, Applied Biosystems, Australia Post, Bensons Property Group, BHP, Chemform P/L, Consultel IT&T, the Dept of Primary Industry & Energy, Dept of Sustainability & Environment, Dept of Defence, Esso Australia, Findex, Fisheries Victoria, GTA Consultants, Industry Techlink, Inver Engineering, Lantrak, Lend Lease, Multimedia Victoria (DOI), Nabalco, Oxford Chemicals, ProActive Services, Recall (Brambles), Reconnexion, Thermoview East, Triangle Corporation, TSE Professional Training, Unisys, Wastecorp, Wridgways Moving Services.  

Industry experience ranges across banking, chemical, consulting, education, gaming, government (local, state & federal), financial services, insurance, IT, importing, manufacturing, mining, project management, professional services, property development, valuation & sales, retail, security, software development and implementation, teaching, training, telecommunications, transport, utilities and waste management.

How can you decide on a consultant?  See How to choose a Quality Consultant

ISO 9001 consulting services - What clients say about us - What is ISO 9001? -  How to get ISO 9001 - Contact us


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