Home  

Resources & Info

   FAQs
   Newsletter
   Free report
   Links

Solutions

   Our services
  Products
  DIY Pack
  Testimonials

Company

   About us
    - About Jane
    - Company policies
    - Giving
  Contact us 

DIY Customers

  DIY login 

 Making the simple complicated is commonplace;

making the complicated simple, awesomely simple, that's creativity.
~ Charles Mingus

About us

We design and implement intelligent ISO 9001 quality systems: simple, practical and flexible.

7 reasons to use us as your ISO 9001 quality consultant

1. Our clients get ISO9001 certification at first attempt.  
   Our success rate is 100%.  No failures = minimum time, cost, effort. 
    
2. You get not just the certificate but also a system that's easy to use, practical and flexible - not complicated, difficult or rigid
   
   
3. You'll get certification faster and reap the benefits sooner.
    
4. Your business will work better because your business system is much clearer and more disciplined; people will use it because it's sensible and supports the business.
    
5. You get real, practical benefits: measurable improvements in processes, services / products and customer satisfaction.  .
    
6. You get the all the good stuff including efficiency and results, without pain or excess bureaucracy.
    
7. You're protected by our unique service guarantee: satisfaction or no charge. 

We're particularly skilled at applying the requirements of ISO 9001 to service-based businesses and project-based environments.  Our experience covers many fields and industries.  We are located in Melbourne, Australia.

We understand services and projects

You can't just put a system based on the manufacturing model into a service environment.  Although people still try to, with unfortunate results.  We know how to implement ISO 9001 in service fields : where you don't 'make widgets', but 'do stuff' ie, provide customers with a service.  And we are highly experienced in project environments, where every assignment or job is usually unique .

We know a good quality system must fit you and your business - the way you work, not the other way round.

Why Intelligent Quality Management  ?

The name reflects our approach.  No doubt you've heard of the 'KISS' principle (Keep It Simple and Straightforward).  Simplicity is very important, but it isn't enough.  Sometimes, choosing only simple can be misguided.  Our approach is on being intelligent.  That means understanding all the relevant and important factors, and then applying the IQM approach to ensure your quality management system is as simple as it can be but also practical and flexible. 

Your unique guarantee - no satisfaction, no charge

We're so confident our services will meet your needs, we offer a unique guarantee.  If you're not fully satisfied with our services, there is no bill.  

Our focus is on working with businesses and people where we believe we can help, add real value and achieve the desired results. 

Why use us?

• We bring our passion for excellence and quality to your business
• Our service is individual and personal
• We offer a practical and client-centered service.

Whether you want to get certified, or improve/simplify your existing quality management system (ISO 9001 or not), you'll get a solution and a quality system that:

• Will suit your company and your needs
• Be easy to use, practical and sensible
• Supports the way you work (not tie you in knots) and is easily changed to meet new requirements
• Designed for minimum effort and low maintenance.

And you get these with maximum gain and minimum pain.

Indicative Client List

ANZ Bank, AAPB, Allied Pickfords Records Management, Applied Biosystems, Australia Post, Bensons Property Group, Chemform P/L, Consultel IT&T, Dept of Primary Industry & Energy, Dept of Sustainability & Environment, Dept of Defence, Esso Australia, Findex, Fisheries Victoria, Forests & Parks Victoria, GTA Traffice Engineering Consultants, Industry Techlink, Inver Engineering, Lantrak Resources, Lend Lease, Multimedia Victoria (DOI), Nabalco, Oxford Chemicals, ProActive Services, Recall (Brambles), Reconnexion, Thermoview East, Triangle Corporation, TSE Professional Training, Unisys, Wastecorp, Wridgways Moving Services.  

Industry experience ranges across banking, chemical, consulting, education, gaming, government (local, state & federal), financial services, insurance, IT, importing, manufacturing, mining, project management, professional services, property development, valuation & sales, retail, security, software development and implementation, teaching, training, telecommunications, transport, utilities and waste management.

The details

Intelligent Quality Management is a Registered Business Name of Mapwright Pty Ltd, ABN 19 083 698 873.

Director and Principal Consultant : Jane Bennett, BA, Dip. Ed, Grad Dip Bus. Info Tech, Lead Auditor and certified coach. 

How to pick a quality consultant?  See How to choose a Quality Consultant

Free brochure
on ISO 9000
from ISO

Fools ignore complexity.
Pragmatists suffer it.
Some can avoid it.
Geniuses remove it.
~ Alan Perlis