We are a business consultancy in Melbourne, Australia. We specialise in quality management systems that are practical, simple and effective.
Seven reasons to use us
- All our clients get ISO9001 certification at first attempt.
Our success rate is 100%. No failures = minimum time, cost, effort.
- You get not just your ISO 9001 certificate but also a quality system that's easy to use, practical and effective.
- You get certification faster and reap the benefits sooner.
- Your business will run better because the system is more efficient and effective. You'll be better organised and your system will be clear and streamlined.
- You get real, practical benefits: measurable improvements in processes, services / products and customer satisfaction.
- You get the all the good stuff including efficiency and results, without pain or excess bureaucracy.
- You benefit from our unique service guarantee: you will be satisfied with our services, or we won't bill you.
We offer our unique 'no satisfaction, no bill' guarantee because we are confident about what we do and how we do it. Because we understand quality management for services and projects.
Our experience and expertise in applying the requirements of ISO 9001 to service-based businesses and project-based environments is second to none. We have experience in a broad range of fields and industries. We are located in Melbourne, Australia.
ISO 9001 for services is different: when you don't 'make widgets', but 'do stuff' that is, provide services to your clients. You cannot just overlay a quality system based on the manufacturing model onto a services company. Even though some people still try to, with unfortunate results.
Similarly, projects are different; not least because every assignment or job is usually unique.
We know a good quality system must fit you and your business - the way you work, not the other way round.
We guarantee you will get ISO 9001 certification if you implement our advice.
And we're so confident our services will meet your needs, we offer a unique guarantee. If you're not fully satisfied with our services, we will not bill you.
Our focus is on working with businesses and people where we believe we can help, add real value and achieve the desired results.
Why use us?
We bring our passion for excellence and quality to your business
Our service is individual and personal
We offer a practical and client-centered service.
Whether you want to get ISO 9001 certification, or simply improve/simplify an existing quality management system, we'll solve your problem with a quality system that:
- Will suit your company and your needs
- Is easy to use, practical and sensible
- Supports the way you work (not ties you in knots)
- Is flexible enough to grow or be easily changed to meet new business requirements
- Is designed for minimum effort and low maintenance
- Gives 'maximum gain and minimum pain'.
Indicative Client List
ANZ Bank Ltd
Applied Biosystems Ltd
Australian Association of Professional Bookkeepers
Bensons Property Group
Federal Government - Dept of Primary Industry & Energy, Dept of Defence
State Government - Dept of Sustainability & Environment, Fisheries Victoria, Forests & Parks, Forestry, Land & Fire, DOI, Multimedia Vic
Findex (Financial Index Pty Ltd)
GTA Traffic Engineering Consultants
Traction Motor Repairs
Triangle Corporation (now Xerox)
TSE Professional Training
Wridgways Moving Services.
Industry experience ranges across banking, catering, hospitality, chemical, consulting, distribution, education, gaming, government (local, state & federal), financial services,insurance, IT, importing, manufacturing, mining, project management, professional services, property development, valuation & sales, retail, security, software development and implementation, teaching, training,telecommunications, transport, utilities and waste management. And more.
Why 'Mapwright'? It has nothing to do with cartography or maps, but refers to finding new pathways and new roads.
Intelligent Quality Management is a Registered Business Name of Mapwright Pty Ltd, ABN 19 083 698 873.
Director and Principal Consultant : Jane Bennett, BA, Dip. Ed, Grad Dip Bus. Info Tech, Lead Auditor and certified coach.
Author: Jane Bennett