Intelligent quality management IQM

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About Us

We design and implement intelligent ISO 9001 quality systems: simple, practical and flexible.

7 compelling reasons to use us as your ISO 9001 quality consultant

  1. Our clients get ISO 9001 certification, first time.  Our success rate: 100%. 
    Zero failures = minimum time and cost. 
     
  2. You get certification quicker, so you reap the benefits sooner.
     
  3. You get real, practical benefits: measurable improvements in your services or products, plus customer satisfaction.
     
  4. Your business will work better, because your system is clearer and more disciplined; people use it because it's sensible and supports them.
     
  5. You don't just get the certificate: your system is also easy to use, practical and suit your business.
     
  6. You get the benefits of a practical quality system: maximum efficiency and noticeable results, rather than bureaucracy.
     
  7. Our unique guarantee: you will be satisfied, or there is no charge. 

We are particularly skilled at applying the requirements of ISO 9001 to service-based businesses and project-based environments.  Our experience covers many fields and industries.  We are located in Melbourne, Australia.

We understand services and projects

You can't just implement a system based on the manufacturing model into a service environment.  (Although people still try to, usually with unfortunate results.)

We know how to implement ISO 9001 in service fields, those where you don't 'make widgets', but provide your customers with services.  We are also highly experienced in project environments, where every assignment is often different.

We know that a good quality system has to fit your business and the way you work, not the other way round.

Why Intelligent Quality Management?

The name reflects our approach.  No doubt you've heard of the 'KISS' principle (Keep It Simple).  Simplicity is important, but simplicity alone isn't enough.  And sometimes  simple can even be wrong. Our approach uses intelligence, which for us means taking all the relevant factors into account, and then making your quality management system be not just as simple as possible, but also practical and flexible.

Intelligent Quality Management is a RBN of Mapwright Pty Ltd, ABN 19 083 698 873.

Director and Principal Consultant is Jane Bennett, BA, Dip. Ed, Grad Dip Bus. Info Tech, Lead Auditor and certified coach. 

We offer a unique service guarantee

We are confident that our services will meet your needs.  We offer a unique guarantee:  if you are not completely satisfied with our work and services, we will not bill you.  

 

We don't work with all businesses.  IQM has a deliberate focus on working with businesses and people where we can help you with ISO 9001, add real value and achieve the desired results together.  Find out more about the Director and Principal Consultant.

Why use us?

  • We bring our passion for excellence and quality to your business
  • Our service is individual and personal
  • We offer a practical and client-centered service.

Whether you want to get ISO 9001, set up a new system, or improve or simplify your existing system, you will get:

  • What you want with minimal pain and maximum gain
  • A solution that will suit your company and your needs
  • A quality system that's easy to use, practical and sensible
  • A system that supports the way you work (not tie you in knots) and is flexible enough to adapt to changing needs
  • A system designed for minimum effort to maintain.

Clients and Industries

Some of our clients include ANZ Bank, AAPB, Allied Pickfords Records Management, Bensons Property Group, Bill Express Ltd, BHP, Chemark P/L,  Consultel IT&T, the Department of Primary Industry & Energy, Esso Australia, Industry Techlink, Inver Engineering, Lend Lease,  Multimedia Victoria (DOI), Nabalco, ProActive Services, Recall (Brambles), Reconnexion, Thermoview East, Unisys, Wridgways Moving Services.  

Industry experience includes: banking, consulting, education, gaming, government (local, state, federal), financial services, insurance, IT, importing, manufacturing, mining, project management, professional services, property development, valuation & sales, retail, security, software development and implementation, teaching, training, telecommunications, transport, utilities and waste management.

What questions should you ask a consultant?  See How to choose a Quality Consultant

 

ISO 9001 consulting services - What clients say about us - What is ISO 9001? -  How to get ISO 9001 - Contact us


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