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practical, simple and flexible ISO 9001 |
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FAQ - What is ISO 9001?ISO 9001 is an international Standard for quality management systems. The Standard is intended for organisations that need to be able to demonstrate their ability to provide services or products that consistently meet the requirements of their customers, as well as any legal or regulatory requirements applicable, and to enhance customer satisfaction. Note the use of the word 'demonstrate' - that is, they need to be able not just to do it to their own satisfaction, but also to be able to show or provide that they do this to others. What's in it? Mostly basic common sense: the Standard consists of a set of requirements for a quality management system. In a Standard, requirements are things you must do or have; in ISO 9001 they range from knowing what your customer requires through having certain documents and records to doing your own internal audits of your system. All the requirements are generic, so they can be applied to any organization, regardless of what it does, its size, or whether in the private or public sector. ISO 9001 requirements in a nutshell. ISO 9001 is the most widely known and internationally accepted model for a quality management system, used by organisations across the globe for some highly effective quality systems. There are certified systems in more than 175 countries and economies; around 30% of the certificates are for systems that provide services. Key principles of ISO 9001The Standard is based on these 8 key principles:
The 9001 Standard is based on, and encourages the use of Deming's PDCA (or
PDSA) cycle, which is a basic tool for quality improvement.
First you Plan, then you Do - work the plan. You Check (review, audit etc) the results you got, and so on. The more you follow this virtuous quality circle, the better your system becomes.
What is a Standard?It is a published document that sets out specifications (and
sometimes procedures) intended to ensure that a something is fit for
purpose and consistently performs in the way it was intended, whether a
material, product, method or service. Standards ensure quality and consistency across the planet. Some simple examples include:
The vast majority of Standards are very specific. By contrast, ISO 9001 is a generic Standard (another is ISO 140001 for environmental management). A generic Standard can be applied to any organisation in any industry or field in any country, regardless of the type of product or service, or the size of the organisation. <-- More FAQs
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