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FAQ: What Is ISO 9001?It's the international Standard for quality management systems. It is intended for any organisation (company, business or nonprofit) that wants or needs to demonstrate it can provide services or products that consistently meet customer requirements and enhance customer satisfaction. 'Customer requirements' also includes any applicable contract, legal or statutory requirements. Note the use of the word demonstrate - for certification purposes, this must be demonstrated to an independent third party, called a certifier or registrar. What's in it? Good, common sense requirements. In a Standard, requirements are things you must do or have; in ISO 9001 they range from knowing what your customer wants, to having certain procedures through records to doing your own internal measurements and audits of how your system is performing. All ISO 9001 requirements are generic, which means they can be applied to any organization, regardless of type, size or whether in a private or public sector. And (including any contractual, legal or regulatory requirements that apply) and enhance customer satisfaction. ISO 9001 requirements in a nutshell. ISO 9001 is the most widely known and internationally accepted model for a quality management system, used by organisations across the globe for some highly effective quality systems. There are certified systems in more than 175 countries and economies; around 30% of the certificates are now for organisations that provide services (as opposed to manufacturing widgets). The Standard is built upon some key principles of quality management. What results are expected? ISO and IAF have released a joint paper on the expected outcomes of ISO 9001. Also see Benefits of 9001. What's a Standard?A Standard is a written document that consists of requirements. The intention is
to ensure that something is fit for purpose and done consistently,
whether a product, method, service or system.
The vast majority of Standards are very specific. By contrast, ISO 9001 is a generic Standard (another is ISO 140001 for environmental management). Because they are generic, they can be applied to any organisation in any industry or field in any country, regardless of the type of service or product and size/type of the organisation. <-- More FAQs |
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