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 Derek Bok

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The fast, easy way to get ISO 9001 without breaking the bank

Even if you don't know where or how to start

Tired of wanting ISO 9001? Are people asking not if you'll get it, but when? Know that not having it costs you but don't know where to start? Cannot respond to tenders demanding ISO 9001 certification, or to questions about your quality system? 

So how do you get ISO 9001 certification?

1. Plan It  First understand your current position.  You need to know what 'getting ISO 9001' requires, and compare that against where you are now. So you'll need to understand ISO 9001's requirements, then identify the ones you do meet and those you don't (a gap analysis).  Next identify the tasks to close the gaps, and plan how to do this: what has to be done, in which order. 
    
2. Do It   Make the plan happen. Develop and/or improve your management system. This includes writing your quality manual and procedures, and making all of the changes needed to fill your gaps.  (The longest step - the most work is here.)
    
3. Check It  Then you review and audit your quality system, to check its workings. Find the problems and fix them, or make any further changes necessary.
    
4. Get It  Finally, choose your external auditor, and have the audit. And at last you get that coveted ISO 9001 certificate (assuming of course you pass.)

That's a quick summary of the process, but there is a little more to it.  For example, there are traps for the inexperienced, and there's some 'insider knowledge' needed. 

The Most Common Mistakes Made with ISO 9001

Most companies make these common mistakes when they go for ISO 9001. Usually, they:

• Don't really know what they want from their system
• Don't make their system work for them
• Don't keep it simple
• Don't understand the Standard, let alone how to apply it to their business
• Don't use a 'systems approach'
• Don't get the documentation right (the notorious 'quality manual')
• Don't get their people involved
• Don't actually know what they mean by 'quality’.

Then there's the biggest one of all.

• They don't follow their own system!  (Any wonder?)

Perhaps you've already looked at what's involved with getting ISO 9001.  And if you've tried the Standard itself, you'd probably agree it doesn't make great reading.  Full of odd terms like 'document control' and 'management review' and 'quality records'. Not to mention the requirements for 'quality objectives' and a 'quality manual'.

What about the 'quality manual'?

Many people still believe that an ISO 9001 system must have reams of documents.  And that a 'proper' quality manual has a policy and matching procedures for every single clause in the Standard....  meaning an absolute minimum of 22 written policies and procedures or more, no matter the type or size of your organisation. 

But here's a little-known fact: you really don't need that.   Unless you really want procedures with titles such as "Design Control" or "Management Review"?  And every procedure to be many pages long?  And full of multi-level numbering, like '5.5.6.14 this' and 'refer to 12.7.3.2.9' and see 'Form #QAP-4AU-002'.  Oh, and of course very thick, with lots of pages.

As well, many systems appear to assume everyone is a company, ignoring smaller ones with limited time and budget, let alone a business to run and customers to satisfy.

But how do you find out what to do and how?  There's the hard way: do a lot of work, then find what you did wrong, and redo it.  That  costs you time or money -or both.   

Simple and Practical: the Easy Way to Get ISO 9001!

Then there's the easier way: an expert explains and shows you how.

Wouldn't you agree that's more effective?  Because here's the good news: there's a much simpler and quicker way to get ISO 9001 accreditation that won't break the bank.  

You won't just get ISO 9001, but also a quality management system that works well for you, rather than weighing you down. You see,  my approach to ISO 9001 certification is a very different one. 

I'm Jane Bennett, a leading Quality Management Consultant and registered ISO 9001Auditor.
My business and reputation are based on Intelligent Quality Management (IQM):  quality that's simple, practical and flexible.  The IQM approach results in a quality management system that suits your organisation, rather than being something just 'for the auditor'. 

And my approach works.  It has been tested thoroughly in many companies and different fields for well over a decade. 

Now a little bad news. (You thought there might be some, didn't you?)  Getting ISO 9000 certification does involve effort.  After all, ISO 9001 is an internationally known Standard, the most widely recognised and respected model for a sound quality system.  Organisations with ISO 9001 are rightly proud of it; it means something to people across the globe. 

And no, you can't achieve that without putting in some time and w-o-r-k (there, I said the horrible W word).  But the good news?  You can get it.  And at a price that won't 'break the bank'.

A practical step-by-step guide to get ISO 9001

Just imagine where you could be months from now.  With that prized ISO 9001 certificate, with less effort than you feared.  Without wasted time trying to find your way alone through unfamiliar territory. 

Because with my DIY Pack, the whole certification process is made clear. There's a roadmap to follow, and I'll guide you throughout.  You get clear instructions on what to do, when and how, with simple and practical templates and models.  You won't have to start from scratch or work out what you should be writing: you'll save weeks of effort.  (One customer said about my DIY quality manual template: "I edited your example in about 3 hours and it is now in service.")

You won't worry because you know you have a successful model.  You'll even know what the end result - a complete quality manual -  should be like, because of the examples supplied.  (If I'd had these when I first did an ISO 9001 certification, it would have taken a fraction of the time and effort.) Instead of working overtime to try & figure it all out yourself, doesn't it make sense to take a shortcut? 

The whole process explained, and the tools you need

Here are just some of the many benefits of the Pack.

• The whole process demystified.  You'll know what is involved and understand what to do, why and when, with a roadmap of the activities and important milestones, as well as an easy and practical way of monitoring progress
   
• The 3 questions you must answer first - getting these right will focus you and keep you on the right track
   
• How to choose the best place to start - kick start the process and increase your chance of success
   
• How getting the 'people stuff' wrong can derail your quality project, and how to make sure you get it right
   
• A simple method to find out quickly where to put in the most effort, as well as where not to
   
• Why writing 'vision' and 'mission' statements or similar types of fluff is often a complete waste of time
   
• A simple and practical structure for documenting your system that really helps manage your business (forget those pointless activities that just add to overheads)
   
• Who the real readers of your quality manual are; if you don't understand this, you'll write for the wrong audience!
   
• The one single question you ask to identify your key business processes (it took me 7 years to find this out, but you get it immediately)
   
• The key processes identified for more than 15 different types of business; you're bound to spot one like yours!
   
• A step by step technique for mapping your business processes, understanding them, and making sure they work
   
• How to find out if procedures work well, and how to improve them if they don't
   
• What 'management review' really means and why you don't need a procedure for it 
   
• Over 55 watchpoints listed - the 'traps for the unwary' and how to avoid them, so you won't waste time or money
   
• The 3 areas most companies fail at audit, and how not to. Failure would mean you can't get your certificate until later, with extra fees
   
• What the special terms in the Standard mean, in simple English.  When you understand what it really says, you know if you're doing it right, when you're not, and if you need to make changes
   
• Why you should actively avoid creating new forms!  Some people spend hours making up new forms because they think they have to; you'll find out why that's not true, and the only time when you should.
   
• Over 100 specific and practical ways to meet the requirements of ISO 9001, which make things easy for your business and avoid unnecessary effort 
   
• A simple system for controlling documents: save at least 40 hours of effort (the method too often advised is time-consuming and tedious; this one is a breeze). 
   
• What business owners and managers really want from internal audit.  How to give them what they want, immediately and quickly, as well as earn 'brownie points'.
   
• How to choose an external auditor who is right for your business, and why that matters.  (It's one of the most important quality decisions you'll make, although few people know this.)
   
• The 5 essential things that you must check before your external audit. 
   
• The key thing that every external auditor is really looking for. If you don't know this, you could be on the completely wrong track.
   
• How to make sure your auditor is already impressed as soon as they walk in the door (and no, it's not a bribe)
   

Contents of the DIY ISO 9001 Pack

Here's exactly what's in the DIY Pack.

1. The "Guide": The Complete Guide to Getting ISO 9001

• This book is your essential companion. It's about as close as you can get to having me right beside you.  I explain how to plan, do and manage your ISO 9001 certification - easily - and how to meet all the requirements. 
  Practical and clear advice on developing your system and putting it into action, while keeping it easy and sensible. No fluff.  No weird 'quality speak' or gobbledygook.  (By now, you'll know I loathe it).  
  Click on the link for Contents and Sample Pages (pdf)
  You get the benefit of more than 20 years of my knowledge and experience (38,400 hours) and over 4500 hours of quality audits boiled down to just the essentials.  Plenty of real examples for different types of companies and businesses. 

2. The "Toolbox" 
The Toolbox contains all the tools and templates you need for the DIY simple and practical approach:

• Analysis & planning aids so you can identify what is involved, set priorities and know what to do. A Gap Analysis Checklist with 38 specific questions to work out your specific gaps.  The Certification Plan sets out the key milestones you need to reach.  Use it to plan, as well as track your progress.
  
  
• Your Policy Manual; already pre-filled with suitable text so it's about 65% done already. Put your name and information where indicated, then add in information specific to your company, and any other information you want to include. Note: includes policies for Privacy and Health & Safety suitable for Australian use.
   
• Your Procedures Handbook.  Procedures should be clear, useful and as short as possible. You'll get an 'ah hah!' when you see the easy-to-follow template for procedures.  No struggling with how or what to write: the template shows you what information to put where. 
   
• Mandatory procedures  Practical written procedures that work and cover the 6 mandatory areas the Standard demands.  Use just as they are or modify to suit you.   
   
• A full system of internal audit that's practical and useful, from planning and scheduling to how to audit and report results.
   
• The 14 essential forms/tools you need; clear, easy and practical.
If you don't have anything, they'll cover what you need.  If you already have things in place, you'll get some great ideas for improvement. 
 
• An Index to the templates and tools, explaining what to use when.

3. Full Sample ISO 9001 Quality Manual & Documents

A complete set of policies & procedures documentation: full Quality Manual, quality procedures and forms for Acme: a real example of documents for an ISO 9001 certified system. See exactly what the quality manual and quality system documentation for one company looks like. A working example to show that documents for an ISO 9001 system can be sensible, practical and easy - if you know how.

And you get Acme's completed examples of the DIY forms and templates in the Toolbox, so you can see how they applied them.

The Acme model is suitable for service-based and project-based companies.  If yours is manufacturing or product-based, you'd use the Browns' Manufacturing set instead - these two full manuals are also provided. (Sales/distributor?  Ask for the Blueton Distributors Manual.)
 

4. The DIY CD:  All tools and templates as standard MS Office electronic files (Word, Excel, PowerPoint) on the CD.  Just load them, open them, and you're ready to start.

The CD also contains the 'Understanding ISO 9001' files: .mpg files of discussions in which I explain what various clauses of ISO 9001 mean, in simple English.  Sample: a discussion of the 8 principles of the Standard & quality systems (MP3 file, 8.6 Mb). Plus the bonus files listed below, if applicable.

5. Access to the DIY Customers Only site
This private website has yet more resources.

• Access to the restricted ISO 9001 Resources section of the website. 
  This special section of my website has the latest information, resources and tools. FAQs, special reports, and other material available only to customers.
   
• Downloadable files: more resources, examples, tools, discussions of ISO 9001 and more. 
   
 
• You'll get your login and password for access, so you can browse, and download any of the extra resources there:   Need something that isn't there?  Ask me, and I'll put it up.
   

But does it really work?

So does the DIY Pack really work?  Yes, it does.  Everything in it has been used in quality management systems that successfully got ISO 9001 certification. I know the IQ approach to quality works, and my many satisfied clients and customers agree.   Every single system implemented for a client using it got ISO 9001 certification. 

Every time.  First time. 

No failed audits.  No second attempts.  And no nonconformity or 'hold points' either.  Not one.  (Those are an auditor's way of saying they can't certify you yet, and have to come back later when you've fixed things. At extra cost.)

So you see I know what I'm talking about.  And with the DIY Pack, you get not only my tools, templates and documents, but also the many years of experience distilled into what's really important.   

What about the version?  The ISO 9001:2008 of the Standard will be released in October of 2008; but the DIY Pack (recently completely revised and updated) is based on these revised requirements, so have no fears.

Proof that the Approach Works

But you don't have to just take my word for it.  Here's what other people say about the product and the approach:

We are chuffed

    We achieved Quality certification last week! DLIQ conducted an audit and gave us a 99% pass in Document Review and 100% in Conformity. We are chuffed as an organisation. Your DIY kit was referred to many times in the process. The commonsense approach to the process offered by you and your system helped me unravel the many hangover methods from the old 3900 approaches that still abound in the world of QA. Again, many thanks for the assistance. Paul Reilly, Contract construction company (name supplied), NSW

Very Rewarding
    I had my final certification audit last Thursday and Friday and have passed with no non-conformances and just a few places with room for improvement.  I would like to thank you for your assistance with getting me on the way to understanding ISO:9001 and everything it entails.  It has been a big learning curve over the last 12 months but very rewarding and now we can do works directly for Main Roads etc as we had planned - in fact we have accreditation.  Barbara Randle, (name supplied) Qld.

Delighted With It

    The DIY pack was very valuable in adding to my understanding of what needed to be done in achieving ISO9001:2000. The commentary and sample manual provided gave me a great road map of where I was headed and how to get to the goal of ISO9001:2000 certification. (name supplied)

Fantastic! 

    The more I do on this ISO business the more benefits I can see it having on our business... Your DIY Kit is fantastic!   Rachel Lewis (engineering consultancy)
 

Quality Management System Is Now Lean and Lethally Efficient
    The approach demonstrated by Jane allowed us to greatly accelerate and simplify our ISO 9001 program, and to say we got through in record time would be an understatement. Once the message came across to keep it simple, slim, and sensible, the rest was easy and uneventful, and even quite enjoyable at times to put together. Wastecorp’s quality management system is now lean and lethally efficient, and the company is grateful to Mapwright for keeping it focused towards the ends that were important to us, rather than pondering endlessly on "what the auditor might think". In summary, Jane’s DIY kit and consultancy support were excellent value to say the least.

Shane Hammond, Wastecorp P/L, Brisbane, Qld, Australia.

It Works!    

    I've had the kit for a few months now and I'm very pleased. It works!!! There is a lot of work still to be done and I have precious little time but at least there is something in place and something I can continue to work on when I do get time. What you get with the DIY Pack is a place to start and some really useful information and templates to help you get going on the task, which is often half the battle.  I am very satisfied with it. Heath Goldfinch, Corprev P/L, Brisbane Aust.

Straightforward and User Friendly    
     I wish to thank you for such a great product. I tried once before to “jump the QA hurdle” but found it insurmountable. Your product has taken the fear factor away. The system is straight forward, user friendly and appears to be not only effective for QA but will be a very useful tool for the management of this company, namely myself and my husband, to take us well into our company’s expanding future. L.Boulton, Director, Alfex CNC, Brisbane, Australia.

Made the Process Easier Than Expected    
    The whole set up of the pack was easy to follow, the step by step guide made the process easier than I thought it was ever going to be. I don't think we would have achieved certification nor had the system we do in place without the pack.  We could never have achieved such a great result without the DIY Pack and Jane's advice.      Tara Edwards, Office Manager, Gytech Pty Ltd, Hawthorn, Vic., Vic.

Lost Without It
     The DIY ISO 9001 Pack has been an invaluable tool. I would have been lost without it. It's a fantastic tool for someone who has never written a quality system before. Not only is it a great starting point but the pack guides you through the entire process for becoming 9001 compliant.  Amanda Lee, (Company name withheld by request), Gold Coast, Qld.

Exactly What We Needed
     Wonderful! This DIY Pack is exactly what we needed. Simple and easy, but clear and comprehensive. I’m impressed by the thinking behind it, its usefulness, and the great value for money. This is exactly what we needed to explain the whole process, and give us a very practical and workable way to do it. M Evans, Director, Machay Systems P/L, Vic.

User Friendly and Easy to Follow
  I am very happy with the product we purchased from you. It provides a really solid foundation to starting a quality system from scratch with only a basic understanding of ISO 9001 and helps you establish a user friendly, easy to follow manual.  Definitely the best way to start to control your quality with minimal fuss.  B. Randle, King Concreting, Brisbane, Australia.
 

Tangible Benefits and Internal Improvement
   The DIY Pack is definitely a product that everyone should be taking seriously. Not only does it assist with simplifying the process of ISO qualification, it can provide tangible benefit for any business looking to improve internal process. It has aimed us in a common direction whereas before each stakeholder was aiming in his/her direction without any guiding influences. Brett Chapman, Brisbane, Qld (company name withheld by request).

Excellent Value

     We received excellent value for the dollars spent – the return on investment is the important thing to consider and measure, as you go through the process and once certification has been achieved. If [you] have never had any involvement in QA Systems or ISO Accreditation then it is a very useful guide from start to finish. If you are going to plan a trip in an area that you have never traveled – you wouldn’t leave without a plan and a road map. (Name & company details withheld by request)

Well Developed System and Simple Documentation 

   The management system has been well developed and implemented. The simple yet robust structure of documentation is appropriate for the size of the company and the type of services it provides.  (From successful certification audit by LRQA of Thermoview East) 

Now, do I guarantee you will get ISO 9001 with the Pack?  Well, I can and will guarantee the Pack itself, but I cannot guarantee that you will succeed.

You see, I don't know you or your business, or what you have now.  And I don't know whether you'll follow my instructions: use the information, the tools and templates and actually do it. But if you do, I am confident you can succeed as many other customers have, but I won't offer a guarantee of success.  

But I do remove your risk with a full, money back guarantee on the product.
Order now to have your DIY ISO 9001 Pack rushed to you. 

More Ordering & Payment Options

If you order now, you will also receive these special bonuses:

To ensure success, you'll receive a full 12 months of support.  

• Regular email newsletter, once or twice a month, with reminders, progress check-ins, more help and updates to help you progress and stay on track
   
• Answers to your questions! 
  Even with the wealth of information in the DIY Pack and Customers Only Site, you may come up with a specific question, or something you need to know. You can just send a quick email and I'll answer.  Or you can call me: if I'm in the office and available, I'll answer you then & there. 

Now, the support alone is worth almost as much as the full price of the pack - conservatively the value is at least $1200.   It's included but only if you order the DIY ISO Pack now!  I simply have to limit numbers on this item, so I don't offer it all the time - in fact, I may soon have to suspend or even cancel it.  Numbers are filling, so if you wait you could miss out.

Bonus #2: Extra Business Improvement Tools, Samples, Work Aids

My unique, tried and tested collection of tools, documents, checklists, work aids etc. to help improve your system.  These are the best of many things I've created over many years.  Use them for ideas to improve, to fill in gaps or just as more examples of how things can be done easily and clearly. 

More Business Manuals (HR Policy Manual, an Operations Manual, Safety Manual). 

More examples of Objectives and metrics.  A Project Management Plan - suitable for identifying how a project will be planned, managed, and delivered, and the deliverables from it. 

Over 25 different job descriptions (all levels, a range of formats to choose from), more examples of Audit Checklists, and Audit Schedules. Checklists and forms for safety (eg, Safety Inspections, Hazard Identification, Risk Assessment).  Personnel tools include an Authority Matrix, Personnel Details record, Training/Competency Record, Interview Evaluation form).  More Procedures from How NOT to do Document control to Customer Order Processing.  Standards & guidelines -a Code of Conduct, Filenaming Standard, Writing Standards.  And more!

What's the cost? 

Of course if you've read this far, you'll be wanting to know how much it is.  Well, I've calculated that if you hired a consultant to do the work that's provided in the DIY Pack, it would cost you more than $18,000.  But I'm not asking you to pay anywhere near that.

Previous customers say I should charge $2000, $3000 or even more.  But I want to keep it affordable, especially for smaller businesses.  So you pay only $1395.00 plus delivery (& GST in Australia), total: $1568.50.  Less than the cost of two days consulting and much, much less than the cost of working it all out by yourself.  If you act now, you save more than $16,000 and at least 200 hours in typing.   

What You Get in Your DIY ISO 9001 Pack1 Pack

1. The Guide:  Complete Guide to How to Get ISO 9001  Supplied in hard copy as a 111-page book.
 

2. The Toolbox  All the resources you need, supplied in hard and soft copy

• Quality Manual template - already 60% complete with text you can use, and guidance on how to complete it for your company
• The Procedures Manual template - this includes a Process template to use for your own procedures, and has already written procedures for the 6 mandatory areas (eg, Corrective Action, Document Control, Records Management, Internal Audit)
• The Certification Plan 
• Objectives & Process Mapping matrix
• Gap Analysis Checklist  
• Corrective Action Form + register template
• Internal Audit Schedule template
• Internal Audit Report template
• Supplier Assessment matrix
• Induction Checklist template
• Performance Evaluation template
• Position Description template
• Meeting minutes/actions template