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a user friendly,
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manual"
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without it"
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has taken the fear
factor away"
"Your DIY Pack is
fantastic!"
(a recent customer)
"To say we got
through in record
time would be an understatement...."
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I have read them all.'
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"I
edited your
example version
in about 3 hours
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The fast, easy way to get ISO 9001 without breaking the bank
Even if you don't know where or how to start
Tired of wanting ISO 9001? Are people asking not if
you'll get it, but when? Know that not having it
costs you but don't know where to start? Cannot respond to tenders
demanding ISO 9001 certification,
or to questions about your quality system?
So how do you get ISO 9001 certification?
- Plan It First understand your current position. You
need to know what 'getting ISO 9001' requires, and compare that
against where you are now. So you'll need to understand ISO 9001's
requirements, then identify the ones you do meet and those you don't
(a gap analysis).
Next identify the tasks to close the gaps, and plan how to do
this: what has to be done, in which order.
- Do It Make the plan happen. Develop and/or
improve your management system. This includes writing your
quality manual and procedures, and making all of the changes needed to
fill your gaps. (The longest step - the most work is here.)
- Check It Then you review and audit your quality system,
to check its workings. Find the problems and fix them, or make any
further changes necessary.
- Get It Finally, choose your external auditor, and
have the audit. And at last you get that coveted ISO 9001 certificate (assuming of
course you pass.)
That's a quick summary of the process, but there is a little more to it.
For example, there are traps for the inexperienced, and
there's some 'insider knowledge' needed.
The Most Common Mistakes Made with ISO 9001
Most companies make these common mistakes when they go for ISO 9001. Usually, they:
- Don't really know what they want from their system
- Don't make their system work for them
- Don't keep it simple
- Don't understand the Standard, let alone how to apply it to their
business
- Don't use a 'systems approach'
- Don't get the documentation right (the notorious 'quality manual')
- Don't get their people involved
- Don't actually know what they mean by 'quality’.
Then there's the biggest one of all.
- They don't follow their own system! (Any wonder?)
Perhaps you've already looked at what's involved with
getting ISO 9001. And if you've tried the Standard itself, you'd probably
agree it doesn't make great reading. Full of odd terms like 'document control' and 'management review' and 'quality
records'. Not to mention the requirements for 'quality objectives' and a
'quality manual'.
What about the 'quality manual'?
Many people still believe that an ISO 9001 system must have reams of
documents. And that a 'proper' quality manual has a policy and
matching procedures
for
every single clause in the Standard.... meaning an absolute minimum
of 22
written policies and procedures or more, no matter the type or size of
your organisation.
But here's a little-known fact: you really don't need that. Unless you really want procedures with titles such
as "Design Control" or
"Management Review"? And every procedure to be many pages
long? And full of multi-level
numbering, like '5.5.6.14 this' and 'refer
to 12.7.3.2.9' and see 'Form #QAP-4AU-002'. Oh, and of course very thick,
with lots of pages.
As well, many systems appear to assume everyone is a company,
ignoring smaller ones with limited time and budget, let alone a business
to run and customers to satisfy.
But how do you find out what to do and how? There's the hard way:
do a lot of work, then find what you did wrong, and redo it. That costs you time
or money -or both.
Simple and Practical: the Easy Way to Get ISO 9001!
Then there's the easier way: an expert explains and shows you how.
Wouldn't you agree that's more effective? Because here's the good news:
there's a much simpler and quicker way to get
ISO 9001 accreditation
that won't
break the bank.
You won't just get ISO 9001, but also a quality management system that
works well for you,
rather than weighing you down. You see, my
approach to ISO 9001 certification is a very different one.
 I'm Jane Bennett, a leading Quality
Management Consultant and registered ISO 9001Auditor.
My business and reputation
are based on Intelligent Quality Management (IQM): quality that's
simple, practical and flexible. The IQM approach results in a quality management system that
suits your organisation, rather than being something just 'for the auditor'.
And my
approach works. It has been tested thoroughly in many companies and different
fields for well over a decade.
Now a little bad news. (You thought there might be some, didn't you?) Getting ISO 9000 certification
does involve effort. After all, ISO 9001 is an internationally known
Standard, the most widely
recognised and respected model for a sound quality system.
Organisations with ISO 9001 are rightly proud of it; it means something
to people across the globe.
And no, you can't achieve that without putting in some time and
w-o-r-k (there, I said the horrible W word). But the good news? You can get it. And at a price
that won't 'break the bank'.
A practical step-by-step guide to get ISO 9001
Just imagine where you could be months from now. With that prized ISO 9001
certificate, with less effort than you feared. Without wasted time
trying to find your way alone through unfamiliar territory.
Because with my DIY Pack, the whole certification process is made clear.
There's a roadmap to follow, and I'll guide you throughout. You get clear instructions on what to do, when and how,
with simple and practical templates and models. You won't have to
start from scratch or work out what you should be writing: you'll save
weeks of effort. (One customer said about my DIY quality manual template: "I
edited your example in about 3 hours and it is now in
service.")
You won't worry because you
know you have a successful model. You'll even know
what the end result - a complete quality manual - should be like, because of the examples
supplied. (If I'd had these when I first
did an ISO 9001 certification, it would have taken a fraction of the
time and effort.) Instead of working overtime to try & figure it all out
yourself, doesn't it make sense to take a shortcut?
The whole process explained, and the tools you need
Here are just some of the many benefits of the Pack.
- The whole process demystified. You'll know what is involved
and understand what to do, why and when, with a roadmap of the activities
and important milestones, as well as an easy and practical way of
monitoring progress
- The 3 questions you must answer first - getting these
right will focus you and keep you on the right track
- How to choose the best place to start - kick start
the process and increase your chance of success
- How getting the 'people stuff' wrong can derail your quality
project, and how to make sure you get it right
- A simple method to find out quickly where to put in the
most effort, as well as where not to
- Why writing 'vision' and 'mission' statements or similar
types of fluff is often a complete waste of time
- A simple and practical structure for documenting your system that really helps manage your business (forget those pointless activities
that just add to overheads)
- Who the real readers of your quality manual are; if you
don't understand this, you'll write for the wrong audience!
- The one single question you ask to identify your key business processes (it took me 7 years to find this
out, but you get it immediately)
- The key processes identified for more than 15 different types of business;
you're bound to spot one like yours!
- A step by step technique for mapping your business processes,
understanding them,
and making sure they work
- How to find out if procedures work well, and how to improve them if they don't
- What 'management review' really means
and why you don't need a procedure for it
- Over 55 watchpoints listed - the 'traps for the unwary' and how to avoid them,
so you won't waste time or money
- The 3 areas most companies fail at audit, and how
not to. Failure would mean you can't get your certificate
until later, with extra fees
- What the special terms in the Standard mean,
in simple English. When you understand what it really says, you know if you're doing it
right, when you're
not, and if you need to make changes
- Why you should actively avoid creating new forms! Some
people spend hours making up new forms because they think they have
to; you'll find out why that's not true, and the only
time when you should.
- Over 100 specific and practical ways to meet
the requirements of ISO 9001,
which make
things easy for your business and
avoid unnecessary effort
- A simple system for controlling documents: save at least 40 hours of effort
(the method
too often advised is time-consuming and
tedious; this one is a
breeze).
- What business owners and managers really want
from internal audit. How to give them what they want, immediately
and quickly, as well as earn 'brownie points'.
- How to choose an external auditor who is right for
your business, and why that matters. (It's one of the most important quality decisions you'll
make, although few people know this.)
- The 5 essential things
that you must check before your external audit.
- The key thing that every external auditor is really looking
for. If you don't know this, you could be on the completely wrong
track.
- How to make sure your auditor is already impressed
as soon as they walk in the door (and no, it's not a bribe)
Contents of the DIY ISO 9001 Pack
Here's exactly what's in the DIY Pack.
1. The "Guide":
The Complete Guide to Getting ISO 9001
- This book is your essential companion. It's about as close
as you can get to having me right beside you. I explain how to plan, do and manage your ISO 9001 certification - easily - and how to meet
all the
requirements.
Practical and clear advice on developing your system
and putting it into action, while keeping it easy and sensible.
No fluff.
No weird 'quality speak' or gobbledygook. (By now, you'll know I
loathe it).
Click on the link for Contents
and Sample Pages (pdf)
You get the benefit of more than 20 years of my knowledge and experience (38,400
hours) and over 4500 hours of quality audits boiled
down to just the essentials. Plenty of real examples for different
types of companies and businesses.
2. The "Toolbox"
The Toolbox contains all the tools and templates you need for the DIY
simple and
practical approach:
- Analysis & planning aids so you can identify what is involved,
set priorities and know what to do. A Gap Analysis Checklist
with 38 specific
questions to work out your specific gaps.
The
Certification Plan sets out the key milestones you need to reach.
Use it to plan, as well as track your progress.
- Your Policy Manual;
already pre-filled with suitable text so it's about 65% done already.
Put your name and information where indicated,
then add
in information specific to your company, and any
other information you want to include.
Note: includes policies for Privacy and Health & Safety suitable for
Australian use.
- Your Procedures Handbook. Procedures should be clear, useful and as short as possible.
You'll get an 'ah hah!' when you see the easy-to-follow template
for procedures. No struggling with how or what to write: the template
shows you what information to put where.
- Mandatory procedures Practical written procedures that
work and cover the 6 mandatory areas the Standard demands. Use
just as they are or modify to suit you.
- A full system of internal audit
that's practical and useful, from planning and scheduling to how to audit and report results.
- The 14 essential forms/tools you need; clear, easy and practical.
If
you don't have anything, they'll cover what you need.
If you already have things in place, you'll get some great ideas for
improvement.
- An Index to the templates and tools, explaining what to use when.
3. Full Sample ISO 9001 Quality Manual & Documents
A complete set of policies & procedures documentation: full Quality
Manual, quality procedures and forms for
Acme: a real example of documents for an ISO 9001 certified system.
See exactly what the quality manual and quality system documentation for one company looks
like.
A working example to show that documents for an ISO 9001 system can be
sensible, practical and easy - if you know how.
And you get Acme's completed examples of the DIY forms and templates
in the Toolbox, so you can see how they applied them.
The Acme model is suitable for service-based and project-based
companies. If yours is manufacturing or product-based, you'd use
the Browns' Manufacturing set instead - these two full manuals are also provided.
(Sales/distributor? Ask for the Blueton Distributors Manual.)
4. The DIY CD: All tools and templates as standard MS Office
electronic files (Word, Excel,
PowerPoint) on
the CD. Just load them, open them, and you're ready to start.
The CD also contains the 'Understanding ISO 9001' files: .mpg files
of discussions in which I explain what various clauses of ISO 9001
mean, in simple English. Sample:
a discussion
of the
8 principles of the Standard & quality systems (MP3 file, 8.6 Mb).
Plus the bonus files listed below, if applicable.
5. Access to the DIY Customers Only site
This private website has yet more resources.
- Access to the restricted ISO 9001 Resources section of the
website.
This special section of my website has the latest information, resources
and tools. FAQs, special reports, and other material available only to
customers.
- Downloadable files: more resources, examples, tools, discussions of ISO 9001 and more.
- You'll get your login and password for access, so you can browse,
and download any
of the extra resources there: Need something that isn't there? Ask me, and I'll put it up.
But does it really work?
So does the DIY Pack really work?
Yes, it does. Everything in
it has been used in quality management systems that successfully
got ISO
9001 certification. I know the IQ approach to quality works, and
my many satisfied clients and
customers agree. Every single system implemented for a client using
it got ISO 9001 certification.
Every time.
First time.
No failed audits. No second attempts. And no nonconformity
or 'hold points' either. Not one. (Those are an auditor's way of saying they can't certify
you yet, and have to come back later when you've fixed things. At extra
cost.)
So you see I know what I'm talking about. And with the DIY
Pack, you get not only my tools, templates and documents, but
also the many years of experience distilled into
what's really important.
What about the version? The
ISO 9001:2008 of the Standard will be
released in October of 2008; but the DIY Pack (recently completely
revised and updated) is based on these revised requirements, so have no
fears.
Proof that the Approach Works
But you don't have to just take my word for it. Here's what other people
say about the product and the approach:
We are chuffed
We achieved Quality certification last week! DLIQ conducted an audit and gave us a 99% pass in Document Review and 100% in Conformity. We are chuffed as an organisation. Your DIY kit was referred to many times in the process.
The commonsense approach to the process offered by you and your system helped me unravel the many hangover methods from the old 3900 approaches that still abound in the world of QA. Again, many thanks for the assistance.
Paul Reilly, Contract construction company (name supplied), NSW
Very Rewarding
I had my final certification audit last Thursday and Friday and have
passed with no non-conformances and just a few places with room for
improvement. I would like to thank you for your assistance with
getting me on the way to understanding ISO:9001 and everything it
entails. It has been a big learning curve over the last 12 months
but very rewarding and now we can do works directly for Main Roads
etc as we had planned - in fact we have accreditation. Barbara Randle, (name
supplied) Qld.
Delighted With It
The DIY pack was very valuable in adding
to my understanding of what needed to be done in achieving ISO9001:2000.
The commentary and sample manual provided gave me a great road map of
where I was headed and how to get to the goal of ISO9001:2000
certification. (name supplied)
Fantastic!
The more I do on this ISO business the more benefits I can see it having
on our business... Your DIY Kit is fantastic! Rachel Lewis
(engineering consultancy)
Quality Management System Is Now Lean and Lethally Efficient
The approach demonstrated by Jane allowed us to greatly accelerate and simplify our ISO 9001 program, and
to say we got through in record time would be an understatement. Once the message
came across to keep it simple, slim, and sensible,
the rest was easy and uneventful, and even quite enjoyable at times to put together. Wastecorp’s quality management system is
now lean and lethally efficient, and the company is grateful to Mapwright for keeping it focused towards the ends that were important to us, rather than pondering
endlessly on "what the auditor might think". In summary, Jane’s DIY kit and consultancy support were excellent value to say the least.
Shane Hammond,
Wastecorp P/L, Brisbane, Qld, Australia.
It Works!
I've had the kit for a few months now and I'm very pleased. It works!!! There is a lot of work still to be done and I have precious little time but at least
there is something in place and something I can continue to work on when I do get time.
What you get with the DIY Pack is a place to start and some really useful information and templates to help you get going on the task, which is often half the battle.
I am very satisfied with it. Heath Goldfinch, Corprev P/L, Brisbane
Aust.
Straightforward and User Friendly
I wish to
thank you for such a great product. I tried once before to “jump the QA
hurdle” but found it insurmountable. Your product has taken the fear
factor away.
The system is straight forward, user friendly and appears
to be not only effective for QA but will be a very useful tool for the
management of this company, namely myself and my husband, to take us well into our company’s
expanding future.
L.Boulton, Director, Alfex CNC, Brisbane, Australia.
Made the Process Easier Than Expected
The whole set up of the pack was easy to follow, the step by step guide
made the process easier than I thought it was ever going to be. I don't
think we would have achieved certification nor had the system we do in
place without the pack. We could never have achieved such a great
result without the DIY Pack and Jane's advice.
Tara Edwards, Office Manager,
Gytech Pty Ltd, Hawthorn, Vic., Vic.
Lost Without It
The DIY ISO 9001 Pack has been an invaluable tool. I
would have been lost without it. It's a fantastic tool for someone who
has never written a quality system before. Not only is it a great starting point but
the pack guides you through the entire process for becoming 9001
compliant.
Amanda Lee, (Company name withheld by request), Gold Coast, Qld.
Exactly What We Needed
Wonderful! This DIY Pack is exactly what we needed. Simple
and easy,
but clear and comprehensive. I’m impressed by the thinking behind it,
its usefulness, and the great value for money. This is exactly what we
needed to explain the whole process, and give us a very practical and
workable way to do it.
M Evans, Director, Machay Systems P/L, Vic.
User Friendly and Easy to Follow
I am very
happy with the product we purchased from you. It provides
a really solid foundation to starting a quality system from scratch with
only a basic understanding of ISO 9001 and helps you establish a user friendly, easy to follow manual.
Definitely the best way to start to control your quality with minimal
fuss.
B. Randle, King Concreting, Brisbane, Australia.
Tangible Benefits and Internal Improvement
The DIY Pack is definitely a product that everyone should be taking seriously.
Not only does it assist with simplifying the process of ISO qualification, it
can provide tangible benefit for any business looking to improve internal
process. It has aimed us in a common direction whereas before each stakeholder
was aiming in his/her direction without any guiding influences. Brett Chapman, Brisbane, Qld
(company
name withheld by request).
Excellent Value
We received excellent value for the dollars spent – the return on
investment is the important thing to consider and measure, as you go through the
process and once certification has been achieved.
If [you] have never had any involvement in QA Systems or
ISO Accreditation then it is a very useful guide from start to finish. If you
are going to plan a trip in an area that you have never traveled – you wouldn’t
leave without a plan and a road map.
(Name & company details withheld by request)
Well Developed System and Simple Documentation
The management system has been
well developed and implemented. The simple yet robust structure of documentation is
appropriate for the size of the company and the type of services it provides.
(From successful certification audit by
LRQA
of
Thermoview East)
Now, do I guarantee
you will get ISO 9001 with the
Pack? Well, I can and will guarantee the Pack itself, but I cannot
guarantee that you will succeed.
You see, I don't know you
or your
business, or what you have now. And I don't know whether you'll follow
my instructions: use the information, the tools and
templates and actually do it. But if you do, I
am confident you can succeed as many other
customers have, but I won't offer a guarantee of success.
But I do remove your risk with a full,
money back guarantee on the product.
Order now to have your DIY ISO 9001 Pack
rushed to you.

More
Ordering & Payment Options
Extra Bonuses included
If you order now, you will also receive these special bonuses:
Bonus #1: One Full Year of Support
To ensure success, you'll receive
a full 12 months of support.
- Regular email newsletter, once or twice a month, with reminders,
progress check-ins, more help and updates
to help you progress and stay on track
- Answers to your questions!
Even with the wealth of information in the DIY Pack and Customers Only Site, you may
come up with a specific question, or
something you need to know. You can
just send a quick email and I'll answer. Or
you can call me: if I'm in the office and available,
I'll answer you then & there.
Now, the support alone is worth almost as much as the full price
of the pack - conservatively the value is at least $1200.
It's
included but only if you order the DIY ISO Pack now! I
simply have to limit numbers on this item, so I don't offer it all
the time - in fact, I may soon have to suspend or even cancel it. Numbers
are filling, so if you wait you could miss out.
Bonus #2: Extra Business Improvement Tools, Samples, Work Aids
My unique, tried and tested collection of tools, documents, checklists, work aids etc. to help improve your
system.
These are the best of many things I've created over many
years. Use them for ideas to improve, to fill in gaps or just
as more examples of how things can be done easily and clearly.
More Business Manuals (HR Policy Manual, an Operations Manual, Safety
Manual).
More examples of Objectives and metrics.
A Project Management Plan - suitable for identifying how a project
will be planned, managed, and delivered, and the deliverables from it.
Over 25 different job descriptions (all levels,
a range of formats to choose from), more examples of Audit
Checklists, and Audit Schedules. Checklists and forms for safety
(eg, Safety Inspections, Hazard Identification, Risk Assessment).
Personnel tools include an Authority Matrix, Personnel Details record,
Training/Competency Record, Interview Evaluation form). More
Procedures from How NOT to do Document control to Customer Order
Processing. Standards & guidelines -a Code of Conduct, Filenaming
Standard, Writing Standards. And more!
What's the cost?
Of course if you've read this far, you'll be wanting to know how much it is. Well,
I've calculated that if
you hired a consultant to do the work that's provided in the DIY Pack, it would cost you
more than $18,000. But I'm not asking you to pay anywhere near
that.
Previous customers say I should charge $2000, $3000 or
even more. But I want to keep it affordable, especially for
smaller businesses. So you pay only $1395.00 plus delivery
(& GST in Australia), total: $1568.50. Less than the cost of two days consulting
and much, much less than the cost of working it all out by yourself.
If you act now, you
save more than $16,000 and at least 200 hours in typing.
What You Get in Your DIY ISO 9001 Pack1 Pack
1. The Guide: Complete Guide to How to Get ISO 9001
Supplied in hard
copy as a 111-page book.
2. The Toolbox All the resources you need, supplied in
hard and soft copy
-
Quality Manual template - already 60% complete with text you can use,
and guidance on how to complete it for your company
- The Procedures Manual template - this includes a Process template
to use for your own procedures, and has already written procedures for the 6 mandatory areas
(eg, Corrective Action, Document Control, Records Management,
Internal Audit)
- The Certification Plan
- Objectives & Process Mapping matrix
-
Gap Analysis Checklist
- Corrective Action Form + register template
- Internal Audit Schedule template
- Internal Audit Report template
- Supplier Assessment matrix
- Induction Checklist template
- Performance Evaluation template
- Position Description template
- Meeting minutes/actions template
3.Sample set of ISO 9001 quality documents
- Acme Pty Ltd's Quality Manual and
Quality Procedures
- Completed Gap Analysis, Certification Plan,
internal audit documents (Audit Schedule, Plan/checklist, Audit Report), Position Description, Induction form, Performance Evaluation,
and Supplier
Assessments.
This model can be applied to almost any organisation delivering
services (eg, IT, consulting, engineering, etc) and/or projects.
4. Sample ISO 9001 Quality Manuals for Manufacturing/Sales
- Browns Manufacturing Quality Manual
- Browns Manufacturing Procedures Manual
That's right - you get both Acme Manuals and Browns Manufacturing -
two full ISO 9001 quality manuals. Browns can be applied to businesses
creating or manufacturing products.
5. The DIY ISO 9001 CD, containing electronic files of all
the templates, the resources, tools and sample manuals. Standard MS Office files
(Word, Excel, PowerPoint); customise them to suit your own business.
6. Resources:
- Access to Customers
Only website
- FAQs - questions and answers to many of the most common questions
- Downloadable files: more resources, examples, tools
- Recorded discussions explaining ISO 9001 in plain English -
listen to them whenever and wherever you choose
The Bonuses
Remember, if you order
now, you'll also get these extra bonuses:
Bonus
#1
Ongoing Support for 12 months - value at least $1200
Bonus #2
More than 65 varied and valuable resources - value at least $600. Moneyback Guarantee
With my full money back guarantee, there is simply no risk
to you.
You don't even have to decide now, because you can get it right
away and try it out
first. You can take a full 4 months to look through it
and try it. See for yourself that it will do everything that I say.
If at
any time during the period you are not happy, I won't take your money:
I'll give you a full refund of every penny you paid. In fact, I'll
insist on it. I'll even go further. Keep the pack for the full
year. If, at the end of that, you don't agree
that the Pack has been worth at least three times its purchase price
to you, you can return it to me for a full refund.
Order
now!
Order now and your DIY ISO 9001 Pack will be rushed to you. We
ship to most places.
I do wish you a speedy and successful journey to your goal of getting
your ISO
9001: 2000 certificate, and very much look forward to helping you
achieve it.
Jane Bennett,
Director, Mapwright Pty Ltd
PS Still have a question? Or want to check first that there's a
'real business' at this end? I understand - just
contact us.
© Mapwright. All rights reserved.
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