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If you think education is expensive,
try ignorance. ~ Derek Bok
"The simplicity and straightforward approach of the DIY Toolbox was excellent"
"We achieved Quality certification last week! We are chuffed as an organisation. Your DIY kit was referred to
many times in the process.'"
It's been
great and absolutely smooth during our final audit. We have actually
received our certificate last month.
I would never have gone this far without your help."
"Helps you establish a user friendly, easy to follow manual'"
"Don't know what I would have done without it"
"Your product has taken the fear factor away"
"Your DIY Pack is fantastic!"
"You have a fantastic product. It makes me look good."
"To say we got through in record time would be an understatement."
"Thank you for your informative
and supportive emails.
I have read them all."
"I'm very satisfied with it. The DIY
pack provides a complete overview and step by step process to achieving
certification, in addition to templates that can be adapted for the
company to use.'"
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The fast, easy way to get ISO 9001 without 'breaking the bank'
even if you don't know where or how to start
Don't know what to say when tenders
want ISO 9001 certification? Or when you're asked questions about your quality system? Know you need it, but don't know where
and how to start?
A Simple Path to ISO 9001
The DIY ISO 9001 Pack is a simple and quick path to get
ISO 9001 accreditation with a good and practical quality system.
The
ISO9000 kit will show you how to get ISO certification, with all the
templates and examples you need to get there.
 I'm Jane Bennett, pre-eminent Quality
Management Consultant and qualified ISO 9001 Auditor.
My unique approach is Intelligent Quality
Management. Intelligent because you get a simple and practical quality system,
one that will suit you and help you improve your system and make things easier,
rather than weigh you down with paperwork and bureaucracy.
The IQM approach has been thoroughly tested over many years
and across different
businesses as well as nonprofit organisations in many different fields.
Customers and clients
agree it works.
A practical step-by-step guide to get ISO 9001
Using this approach, just imagine where you could be in a future only months
away, with your coveted ISO 9001
certificate. With less effort and cost than you may have feared, and without
wasting time
and money trying to pick your way through unfamiliar and difficult territory.
With the DIY Pack, the whole process through to certification becomes clear.
You get a clear roadmap to follow, with step by step guidance.
Instructions
on what to do, when and how in clear, plain English. Simple and practical templates and models
you can use, adapting to your own needs. You won't have to
start from scratch or work out what's needed (as well as what's not!).
And you'll save yourself literally weeks or months of effort.
You'll know you're using a well-tried and tested model.
And the various real life examples in my Pack will show you examples of
some end results and what they look like. (If I'd had these when I did my first ISO 9001 certification
project, it would have taken
a fraction of the
time and effort.) So instead of working overtime to try & figure it all out
yourself, doesn't it make sense to take a shortcut?
The whole process explained and the templates/tools
Some of the many benefits the DIY 9001 Pack delivers.
- The whole project is explained simply: what to do, when, why and how.
Step by step, the whole process demystified, with lots of examples; a clear roadmap
of tasks and
milestones.
- How to choose the best place to start
your quality project and increase your chance of success
- Find out quickly where to focus your effort (as well as where not to),
and why it's often a complete waste of time writing vision/ mission
statements
- What the Standard really says,
in plain and simple English, so you understand what it means to you
- A simple
and practical quality manual that really helps improve and manage your business (forget those pointless activities
that just add to overheads)
- Who the real readers of your "quality documents" are - if
you don't understand this, you'll write for the wrong audience
- The one question to ask to find your main processes (it took me
years to discover this, but you get it immediately)
- Main processes identified for over 18 different types of business
and organisations (there's sure to be one like yours; if there isn't, I'll help
you)
- A clear and simple technique for mapping business processes,
understanding them
and improving them so that they work effectively and efficiently
- How to avoid the over-documented nightmare
- What 'management review' really means;
and why you almost certainly don't need a written procedure for
it
- The 3 areas most companies fail at audit, and how
not to; which means you get through first time and without extra fees
- Three powerful quality improvement tools and how to use them
- Why you should avoid creating new forms - and the only
time when you should do this
- Over 100 specific and practical ways to meet
the requirements of ISO 9001,
make
things easy for your business and
avoid unnecessary effort
- A simple system for controlling documents: save a week
or more in effort
(the most common method recommended and sold is time-consuming and
tedious but this one makes it easy)
- Why getting the 'people stuff' wrong can send your quality
project off the rails, and how to get it right
- How to choose an external auditor who's right for
your business - it's one of the most important quality decisions
you'll make
- The 5 essential things
to check before your final external audit and the one thing that every
external auditor is looking for. If you don't know this, you could
be completely off
track.
- How to make sure your auditor is already impressed
as soon as they walk in the door (and no, it's not a bribe)
- More than 50 traps and pitfalls for the ignorant,
so you can steer clear of them.
Contents of the DIY ISO 9001 Pack
Here's exactly what you get in the latest version of the DIY Pack (I can never resist the
urge to improve it). Naturally, it has been comprehensively reviewed and
revised, with improvements and additions, and new pages. And
of course for the current version of the Standard:
ISO 9001:2008.
1. The Guide:
The Complete Guide to Getting ISO 9001
- This is the 'how to do it manual' - like having your own quality consultant at your
side leading you through your project. I explain it all, from basic concepts through the various tasks
leading to your ISO 9001 certification.
Crammed full of practical and clear advice on how to do it, but
making it sensible, practical and useful. No weird 'ISO speak' or quality babble.
(By now you'll know I
have no time for it). Just plain and clear English, easy to follow.
You get the benefit of literally years of knowledge and experience --
including thousands of hours of quality audits -- distilled down to
just the best stuff. And there's plenty of real examples to help
you understand how to do it in your own company.
Contents
and Sample Pages
2. The Toolbox
The tools and templates :
- Analysis & planning aids: identify what is involved,
know the tasks, set priorities.
A Gap Analysis Checklist
- 51 questions to find your baseline and your specific gaps. A Certification Plan with key project milestones
A Project Chart (Gantt format) setting out the
phases, timeline and order of tasks.
- Policy Manual;
already pre-filled with text so it's about 65% done already.
Add information specific to your company, plus customise
with any
other information you choose to add.
Includes policies for Privacy and Health & Safety (Australian use).
- Procedures Handbook. Procedures should be clear, useful and short.
You might have an ah hah! moment when you see the easy-to-follow template
for procedures. No grappling with how to set it out,
as the template
makes it easy to set it out.
- Mandatory procedures Written procedures covering the 6 mandatory areas demanded by the Standard. Use
as is, or modify if you wish. Practical and easy to follow.
- Internal audit
program: pragmatic and flexible. Covers planning and scheduling
through to
doing audits and reporting results.
- 15 essential quality forms/tools; clear, easy and practical
ways to meet the requirements and improve your management system.
You'll get some great ideas for
improvement.
- ISO 9001 Training Pack. Clear and straightforward training
materials for educating your staff:
Quality Basics (for everyone),
What is ISO 9001 (for managers), Understanding Processes
- (how to apply a process approach, for anyone involved in this) and Preparing for Audit.
- An Index to the templates and tools, explaining their
purpose and application, and when to use each of them.
3. Full Sample ISO 9001 Quality documents: Quality Manual, Procedures
plus records
One of the best ways of learning and understanding is with real live
examples. So the
Pack contains a full set of policy & procedures manuals: real
working examples of 'quality documents for ISO 9001'. See what
the quality system documentation for Acme Company looks
like. These manuals are the real thing -
working examples.
You also get examples of all the DIY Pack's forms and templates
as filled in by Acme: sample 'ISO 9001 quality records' to see
what they look like in use. With the manuals, they'll show you how to keep an ISO 9001 documented system easy, practical and 'skinny'
(not bloated, wordy and obscure).
The Acme model is suitable for service-based and project-based
companies. If
you are manufacturing or product-based, use
the Browns' Manufacturing set (also provided). If sales/distribution,
ask for the Blueton Distributors Manual to be included in your Pack.

4. The DIY CD: All the contents of the Toolbox plus the sample manuals
supplied as electronic files on CD. Just open up a file and make
whatever changes you want to. Standard MS Office electronic files (Word, Excel, PowerPoint).
5. Exclusive DIY ISO 9001 website access - customers only
On purchase, you will get immediate access to the exclusive DIY ISO 9001
website, with even more questions, answers, resources and downloadable
files. No waiting - get started right now.
This special website contains the templates and files from the DIY
ISO 9001 kit. The private website is where I put all the very latest information,
exclusive files and resources
and other materials that only my customers can get. You'll
find special reports, links to suggested certifiers and other materials.
And if you're itching to get at it right now, see the Fast Start page
with instructions for where and how to start immediately. You
won't even have to wait even a day until the Pack arrives.
And the Questions and Answers. If a customer asks a question, I
not only answer them, but also post it in the website, so other
customers can read it too (without identifying who asked it of course).
But does it really work?
So does the DIY Pack really work?
In a word: Yes. Everything in
the kit has been used in quality management systems that successfully
got ISO
9001 certification. I know the IQM approach to quality works; satisfied clients and
customers agree. Every single system implemented for a client using
my approach has got ISO 9001 certification.
Every one. Every time.
First time.
No failed audits. No second attempts. And
no major nonconformity or 'hold points' either. Not one. (Those are an auditor's way of saying they can't certify
you yet, and have to come back later when you've fixed things. Usually at extra
cost of course.)
So you see I know what I'm talking about. And with the DIY
Pack, you get not only the documents, tools and templates, but
also the years of experience, distilled down to just what's really essential
to improve your system and get ISO 9001 certification.
Now - a little bad news. (You thought there might be some, didn't you?)
It's this: getting certification
does involve effort. After all, it is the internationally known
Standard, the most widely respected and recognised model
of a quality
management system.
Those who have ISO 9001 certification are rightly proud of it; it means something
across the world.
And no, you can't achieve that without putting in some time and
W-O-R-K (there, I said the horrible W word). There really is no
magic wand. But the good news is: you can do it, you can
get certified and at a price that won't break the bank.
Proof that the Approach Works - what
customers say
But you don't have to just take my word for it. Here's what other
people say:
Great value for money
'I think we would still be at the starting blocks without your DIY pack. It has proven to be a very valuable tool for us along with your monthly emails that suggest to us where we should be at by now... it is great value for money. It provides easy to understand information along with quality manuals and templates that have provided our company with ideas as well as a sense of direction for what would work best for us. The DIY pack has proved very informative and provided us with a great platform in preparing our strategies in moving towards certification'. Gary Butcher, Administration Manager, Independent Property Group
Complete overview and step by step process
'I am delighted with it, and don't know what I would have done without it m very satisfied with it. The DIY
pack provides a complete overview and step by step process to achieving
certification, in addition to templates that can be adapted for the
company to use. K Krienke, Sense Consulting
DIY Pack has been invaluable
It is with great pleasure that I am writing to let you know that we had our audit yesterday and have been awarded our ISO9001 certification. This is wonderful news and will certainly help with the long term growth of our Company especially in export markets.
Your DIY pack has been invaluable in us achieving our goal and we cannot thank you enough for the ongoing support throughout our journey. We will certainly recommend your product and service to other companies trying to achieve ISO. Many thanks Carole-Anne Brook, Manager,
Upwey Valve & Engineering P/L
Greatly Assisted Our Prompt Application and Approval
We purchased your program [DIY
Pack] and completed the documentation within 6 weeks and received full ISO9001
Accreditation within 10weeks. Admittedly, we did have 'management systems' in action
prior to commencing the ISO accreditation process - never-the-less your
program greatly assisted our prompt application and approval.
Again, thank you for your regular wise information.
Noel Heather, MD, Sadies
Environmentally Sustainable Cleaning Solutions.
Great and Absolutely Smooth
Thanks for all the support and reminders that you have
sent. It's been great and absolutely smooth during our final audit. We
have actually received our certificate last
month May 2010. The system (DIY ISO 9001) Pack
is an effective tool which helped me to manage the audit and NC giving
by the auditors. Once again many thanks for your consultancy support and excellent tips and
reminders towards getting our ISO qualification.
I would never have gone this far without your help. K Wu, SA
Engineering, HK.
> More customer testimonials
for the DIY ISO 9001 kit
Now, do I guarantee
you will get ISO 9001 with the
Pack? Well, I can and will guarantee the Pack itself, but I cannot
guarantee that you will succeed. You see, I don't know you. Or your
organisation, or what you already have in place now. And I don't know whether you'll follow
my instructions: use the information, tools and
templates and do the tasks as explained in the Pack. But if you do, I
am confident you can succeed as many other
customers have. So, no, I won't offer a guarantee of
your success.... but I will and can remove your risk. Because
there is my:
Full,
money back guarantee on the product.
Order now to have your DIY ISO 9001 Pack
rushed to you.
Extra Bonuses included
By ordering now, you will also receive these bonuses:
Bonus #1: Full 12 Months of Support
I want you to succeed, so the DIY Pack includes a full year of support.
- Regular email newsletter with reminders,
progress check-ins and guidance to help you progress and stay on track
- Answers to your questions. You see, even with the wealth of information in
my DIY Pack,
the Customers Only website and the support emails, you may
still have a specific question or
need some individual advice. Then you can
just send me an email and I'll answer your question. Or
call me: if I'm in the office and available,
I'll answer you then & there.
Now, this support alone is worth nearly as much as the Pack - conservatively the value is
at least $1200.
It is included with DIY Pack purchases at the moment. But please understand I have to limit the numbers and
so I don't offer it all
the time. Waiting could mean you'll miss out.
Bonus #2: ISO 9001 - What It's Really Saying
An invaluable series of explanations.
Use them to learn what the 9001 Standard is really saying, and
how to interpret and apply it. As always, in clear plain English.
The series covers all sections and clauses: you can copy the files to any MP3 player or CD and listen when
you want. Files supplied as soft copy only, added on to the
DIY CD.
Bonus #3: Extra Business Improvement Tools, Samples, Work Aids
This is a huge collection of more files, tools, documents, checklists
and other work aids
you can use to help improve your
system.
They are the best of all the many I've created over many
years. Over 80 different files - use them for more improvement ideas, to fill in gaps or
simply as examples. All soft copy only, added
to the DIY CD.
More Quality System Manuals: Browns Manufacturing policy and
procedures manuals. More Business manuals including an HR Policy Manual, an Operations Manual, Safety
Operations Manual. Further examples of strategic planning, setting and assessing objectives,
including plans for a Department and from a variety of companies (short
and long), Business Proposal.
More quality audit tools: sample audit checklists, schedule and
reports. Over 25 different job descriptions (all levels, a range of
formats). Personnel tools include Skills Matrix, Authority Matrix, Personnel Details record,
Training/Competency Records, Interview Evaluation form, Performance
Review template. Various sample procedures from How NOT to do Document control to
Purchasing, Recruiting and Order
Processing. Standards & guidelines - a Code of Conduct, Filenaming
Standard, Writing Standards. The 5-Whys Method for problem solving
and finding root cause. Forms including Calibration, Safety
Inspections, Hazard Identification, Risk Assessment. And more.
Bonus #4: 12 months of updates free
That's right - you get a full year of any updates to the DIY ISO 9001
pack free. It is reviewed and updated at least once a year.
What's the cost?
Previous customers say it's worth $2000, $3000 and even more. If
you employed a consultant to do everything in the DIY Pack
it could cost at least $18,000. But I'm not asking you to pay anywhere near
that; I want it to stay affordable, especially for
smaller businesses.
So you pay only $1495.00 plus GST
(Australia only), total: $1644.50. Less than the
fortnightly cost of a typist, less than two days consulting
and much, much less than doing everything from scratch. So by acting now, you
will save over $16,000.
This is the best, simplest, and most practical DIY
kit for
ISO 9001 available anywhere in the world.
What You Get in your DIY ISO 9001 Pack
v8.2
1. The Guide: Complete Guide to How to Get ISO 9001
Supplied as bound hard
copy book only. 124
pages.
2. The Toolbox The resources you need:
-
Quality Manual template - already 65% complete with text you can use,
and guidance on how to complete it for your company
- The Procedures Manual template - this includes a Process template
to use for your own procedures, and has written procedures to cover
the 6 mandatory areas
- The Certification Plan
- Objectives & Process Mapping matrix
-
Gap Analysis Checklist
- Corrective Action Form + register template
- Internal Audit Schedule template
- Internal Audit Report template
- Supplier Assessment matrix
- Induction Checklist template
- Performance Evaluation template
- Position Description template
- Meeting minutes/actions templates
- ISO 9001 training set: materials for management and staff.
3 complete high-quality PowerPoint Presentations: What Is ISO 9001?
Understanding Processes and Preparing for Audit.
These are the templates, tools, & forms needed, including templates for your
Quality Manual. Use as is or customise them to suit your needs.
All supplied in hard and soft copy (except training materials in
soft copy only).
3. Acme's ISO 9001 Quality Documents and Records
- Acme Pty Ltd's Quality Manual and
Quality Procedures
- Completed Gap Analysis, Certification Plan,
internal audit documents (Audit Schedule, Plan/checklist, Audit Report), Position Description, Induction form, Performance Evaluation,
and Supplier
Assessments.
Acme documents supplied both in hard copy (bound
manual) and as soft copy
editable files on CD.
The ACME model can be applied to almost any organisation
that provides
services, such as consultancies of any kind, professional and other
services, IT and/or works on projects.
4. Sample ISO 9001 Quality Manuals for Manufacturing/Sales
- Browns Manufacturing Quality Manual
- Browns Manufacturing Procedures Manual
The Browns model is most useful for businesses
that make or manufacture products.
With the Acme and Browns Manufacturing
manuals, you get
two full ISO 9001 quality manuals. (Acme in soft
and hard copy, Browns in soft copy only).
5. The DIY ISO 9001 CD, containing electronic files of all
the templates, the resources, tools and sample manuals
in soft copy. All templates and tools are fully editable, so you
can customise them. Supplied as Microsoft Office files
(Word, Excel, PowerPoint).
6. More Resources:
- Access to the DIY ISO 9001 website - restrictured
to customers only
- FAQs - questions and answers to many of the most common questions
online
- Downloadable files: further resources, examples
and tools
The Bonuses
Remember, if you order
now, you'll also get these extra bonuses.
Bonus #1: Ongoing Support for a full 12 months - value
over $1200 alone
Bonus #2: 'Understanding ISO 9001 - What It's Really Saying'.
Explanations of all the various
sections, clauses and sub-clauses of the Standard to take the
mystery out of the Standard and its sometimes difficult language.
Listen as I explain what it's really saying in plain and simple English, with
illustrative examples. Sample: discussion
of the
8 principles of the Standard & quality systems (MP3 file, 8.6 Mb).
This product sells separately for $97, but is included in the
DIY Pack. Supplied as files (soft
copy) only. Bonus #3 Treasure trove of over 80 varied and valuable resources -
Manuals, Samples, Reports, Plans, Templates Checklists, Work Aids - value at least $1500.
Soft copy only.
With my full money back guarantee, there is simply no risk
to you.
You don't even have to decide now, because you can get it right
away and try it out. Take a full 4 months to try it and see for yourself it will do everything that I say.
If you're not happy, I won't keep your money:
I'll give you a full refund of every penny you paid. In fact, I'll
insist on it. I'll even go further. Keep the pack for the full
year. If, at the end of that, you don't agree
that the Pack has been worth at least three times its purchase price
to you, you can return it to me for a full refund.
Order now
Order now to have your DIY ISO 9001 Pack will be rushed to you. We
ship to most places in the world.
I wish you a successful journey to your ISO 9001 certificate, and
look forward to helping you achieve your goal.
Jane Bennett,
Director, Mapwright Pty Ltd and Intelligent Quality Management
PS Still have a question? Want to check if it would suit your
situation? Prefer to check whether there's a
real business behind this website in cyberspace? I do understand. Just
contact me. (Please note: At times I
work interstate; if so, there may be a delay
of a couple of days at most.)
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Index of contents, sample pages
"I
edited your example in about 3 hours and it is now in
service..."
"completed the documentation within 6 weeks"
...
"received full ISO9001 Accreditation within 10 weeks"
(Jane notes this timeframe is unusually fast and not typical)
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