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practical, simple and flexible ISO 9001 |
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ISO 9001Consultant - practical, simple and flexible adviceISO 9001 - what is it?The international standard setting out what a quality management system should cover. The full title of the standard is ISO 9001 Quality management systems - requirements, but it's usually just called 'ISO 9001'. The focus is on consistent quality of services (or products) and satisfaction for customers. How do you do this? By having a system to manage quality. A quality management system using the ISO 9001 model is based on the best known and internationally respected model for a quality management system. Many other management system standards are based on it such as AS 9100 (aeronautical), ISO 22000 (food safety), ISO/TS 16949 (automotive) or ISO 14001 (environmental). The Standard is just a set of requirements; these are things you are 'required' to do (ie, you must). They are set out in 5 main groups:
The requirements are really just sheer good sense. For example, your people must be competent (6.2), and you must establish what your customers want (clause 7.2.1). (See what I mean about good sense?) >>More on requirements of ISO 9001. It's important to understand that ISO9001 says what you must do, but not how. An example: you have to plan the processes you need, and you must operate your processes, maintain, improve and control them. But the Standard doesn't dictate any specific methods or ways to do this. Where the vast majority of standards are very specific technical standards, 9001 is a 'generic' Standard, because you can apply it to any type of organisation, whether small, medium or big, and in any field. Another generic Standard is 14001 for environmental management systems. Although many people think only of the 9001 Standard in connection with manufacturing, it is very successfully used by service businesses such as consulting or real estate companies, and non-manufacturing businesses such as importers, distributors and retailers. It can also be applied in non-commercial organisations, including schools and colleges, statutory authorities, charities, even churches and missions. >> ISO 9001 FAQs How do you get ISO 9001?Your quality management system must meet all of the requirements of the Standard. To do this, you undergo an audit: a detailed test and examination to establish if the management system your organisation uses complies with (meets) all the requirements of ISO 9001. It's an audit of your system (not your financials) and must be done by a properly accredited certifier or registrar. If successful, you get a certificate. Assuming of course you pass (never a problem for our clients) Then you can say you are ISO 9001 certified or registered. This is often, but mistakenly, called being 'ISO accredited'. >> More on how to get ISO 9001 . What's the catch?One trap: you do need inside knowledge. There are some distinct pitfalls for the ignorant or unwary. Another: you could let a difficult and bureaucratic system be imposed on you, because you think it 'must be like that' to get the certificate for ISO 9001: 2008. But that is not true. You can do it with an intelligent quality management system: one that's simple, practical and flexible. Doesn't everyone do that? Unfortunately, no. Some suffer under complex and bureaucratic systems, overloaded with documents that are hard to comprehend or use. Expensive to create and even worse to try and work with. How does it happen? Often it's not understanding what's needed, or lacking experience. See our complimentary report on the most common mistakes with ISO 9001. Why would you settle for less than a simple, practical and flexible quality management system, when you can get a good one instead? And use the power of ISO 9001 for tangible business improvement? What are the benefits of ISO 9001?Some of the benefits of an ISO 9001 certified system that are most often reported:
Are you wondering how you can get them? If you could do it or whether you'd have to change everything you do? Or worse, if you have to 'document everything'? Or perhaps you've heard doing ISO is really, really hard; if so, it's incorrect. When that's true is usually when it isn't done intelligently or people don't understand it. ISO 9001 doesn't have to be hardYou see, we don't do 'quality systems' with huge, horrible and wordy ISO 9001 quality manuals, laden with bureaucracy and forms. We've all got far better things to do with our time. Those kinds of over-complicated systems are rarely received well, often don't work well and usually aren't followed. Except perhaps by whoever put it in place. But the very last thing you need is a system that only one or two people understand! Doesn't it make sense to have a simple and practical quality system? Flexible enough to work for you today, as well as cope with changes when they come up? Find out how. Back to Top |
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